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Help Desk Desktop Support

Tekskills Inc.
Watsonville, CA Full Time
POSTED ON 1/19/2025
AVAILABLE BEFORE 4/19/2025

Job Title : Service Desk Engineer

Location : Watsonville, CA

Duration : 12 months

Exp – 4

Job Description : Mandatory Skills

OS Imaging / Software Center, AD User management, Desktop Troubleshooting, Service-Now Ticketing Tool

  • Active Directory - Account provisioning, OU, security groups, permission mgmt, etc
  • O365 - Manage mailbox & Different type of licenses
  • End users tools - M365 tools - Teams, outlook, onedrive config, mgmt & Troubleshooting
  • Network Printer config on user devices
  • Install tools and softwares
  • OS Imaging process and knowledge on Intune
  • Analyze and Troubleshoot OS and Hardware issues
  • Ticketing tool - Service now
  • Good to have - knowledge on Okta, citrix functions
  • Excellent communication

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