Alarm Service Technician

Job Description
The Service Technician's role is to repair physical security systems, Internet/Network Connectivity related to those systems, diagnose and repair onsite hardware and software involving Access Control Systems, Video Systems (analog and IP), and Intrusion Systems. We are looking for an individual with a strong background in physical security systems, relays, low voltage, networking, and information technology. The right candidate must possess excellent customer relationship skills and be a team player.
Responsibilities and Expectations

• Diagnose and repair physical security systems at the customer location in an efficient and timely manner with the objective of restoring systems to full functionality
• Perform preventative maintenance as required by service and maintenance contract
• Trouble-shoot issues remotely utilizing provided software and an internet connection
• Travel to customer locations throughout CT and NY on a continuous day to day basis
• Available to be on-call for emergency service rotation at least 1 week a month
• Work independently to research and resolve issues with equipment
• Perform special projects and other duties as assigned
• Assists with other technical support issues, as needed
• Handles other matters and duties necessitated by operations in his/her area and/or assigned by Service Coordinator or Manager
• Must be able to work independently, as well as within a team. Strong organizational and time management skills with an ability to establish priorities and proceed with objectives with little supervision

Job Skills

• Electrical background and knowledge of electrical materials
• Low voltage background to include relays, loops, and inputs/outputs
• Successful experience with complex electronic security system installations
• Diagnose and repair systems at the customer location in an efficient and timely manner
• Computer networking and access control experience (minimum 1 year)
• Experience configuring IP based products (IP Address, DNS, VPN)
• Knowledge of cabling including Fiber Optic & CAT6
• PC skills including knowledge of Microsoft Office, Command Prompt and the capability to learn manufacturer specific software.
• Ability to read schematics and possess an understanding of relay logic.
• Must be able to work outside in harsh environments and climb ladders, etc.
• Must be able to lift 50 lbs.

Systems Related Knowledge:

• Gentec, Lenel, S2 Technologies, Avigilon, Salient, or other card access and IP video-based system experience
• Must have video security systems and camera installation experience
• Familiarity with NVR's and analytics
• Relay logic and troubleshooting of systems cable and devices
• Familiar with electric lock hardware installation
• Strong Microsoft Windows skills
• Understand and interact with LAN systems as a part of an overall security installation
• Understand low voltage systems installation and servicing

Job Requirements
Employment Requirements:

• Must have valid driver's license
• Must be able to travel
• Must be able to work nights and weekends, if required.
• Must pass background check and drug screening.
• High School Diploma or equivalent required
• Minimum 5 years' experience in a related position/field
• Knowledge, skills, or experience in Video, Access Control and Security Systems
• Knowledge, skills, or experience in Networking & Programming a plus
• CT Low Voltage license L, C, or E

Pay and Benefits
The pay range for this position is $35.00 - $38.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Hartford,CT.
Application Deadline
This position is anticipated to close on Feb 11, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.