What are the responsibilities and job description for the Business Systems Analyst position at TEKsystems c/o Allegis Group?
Job Details
Job Description:
1. Application Support/Help Desk Experience
2. Problem-Solving/Analytical Skills
3. Retail/Core Banking Experience
This will be part of a team supporting online and mobile banking platforms. Looking to bring on a Business Systems Analyst to be able to take over the operational piece of the team. Take escalated tickets, triage (deal with password resets/log-ins etc) and also have vendor management relationship to be able to work with vendors to resolve the issue. Also, looking for this candidate to be a strong problem-solver to be able to find the root cause and resolve it to prevent future tickets compiling. Also, looking for strong documentation skills to be able to help document and figure out common issues.
More Details:
Minimum 2 years of experience in Application Support, Help Desk Tier 3 etc.
Strong Customer Service Experience
Ability to work with customers and guide them step-by-step solutions to resolve their issues
Provide technical assistance and support for incoming queries related to digital banking platform (ex. troubleshooting log-in issues, authentication, and ancillary services).
Ability to work independently, owning issues from triage to resolution
Communicate and escalate tickets to the vendor as necessary
Problem-solve and collaborate with the vendor, call center team, and product team to analyze and create solutions for the current platform
Must have strong analytical and documentation skills
Determine and identify root cause issues
Experience working with IT Service Management Ticketing Tools such as ServiceNow or Remedy to be able to add, manage, and triage tickets
Gain feedback from customers about computer usage.
Run diagnostic programs to resolve problems.
Strong communication skills
Excellent customer service skills
Pay and Benefits
The pay range for this position is $75000.00 - $95000.00
Full benefits package will be shared with the applicant at the time of offer. Competitive salary, PTO, holidays, medical, 401K matching is available
Workplace Type
This is a hybrid position in Honolulu,HI.
Application Deadline
This position will be accepting applications until Feb 6, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
1. Application Support/Help Desk Experience
2. Problem-Solving/Analytical Skills
3. Retail/Core Banking Experience
This will be part of a team supporting online and mobile banking platforms. Looking to bring on a Business Systems Analyst to be able to take over the operational piece of the team. Take escalated tickets, triage (deal with password resets/log-ins etc) and also have vendor management relationship to be able to work with vendors to resolve the issue. Also, looking for this candidate to be a strong problem-solver to be able to find the root cause and resolve it to prevent future tickets compiling. Also, looking for strong documentation skills to be able to help document and figure out common issues.
More Details:
Minimum 2 years of experience in Application Support, Help Desk Tier 3 etc.
Strong Customer Service Experience
Ability to work with customers and guide them step-by-step solutions to resolve their issues
Provide technical assistance and support for incoming queries related to digital banking platform (ex. troubleshooting log-in issues, authentication, and ancillary services).
Ability to work independently, owning issues from triage to resolution
Communicate and escalate tickets to the vendor as necessary
Problem-solve and collaborate with the vendor, call center team, and product team to analyze and create solutions for the current platform
Must have strong analytical and documentation skills
Determine and identify root cause issues
Experience working with IT Service Management Ticketing Tools such as ServiceNow or Remedy to be able to add, manage, and triage tickets
Gain feedback from customers about computer usage.
Run diagnostic programs to resolve problems.
Strong communication skills
Excellent customer service skills
Pay and Benefits
The pay range for this position is $75000.00 - $95000.00
Full benefits package will be shared with the applicant at the time of offer. Competitive salary, PTO, holidays, medical, 401K matching is available
Workplace Type
This is a hybrid position in Honolulu,HI.
Application Deadline
This position will be accepting applications until Feb 6, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
