What are the responsibilities and job description for the Customer Support Rep. - Security/Alarm - In Office position at TEKsystems c/o Allegis Group?
Job Details
A SMALL SECURITY/INSTALLATION COMPANY IN DAMASCUS,OR IS LOOKING TO BRING ON A CUSTOMER SUPPORT REP TO SUPPORT TO THEIR TEAM.
If you feel you have the right experience please apply and a recruiter will reach out to discuss the role in more detail!
Pay: $23-24/hr
Schedule: Mon-Fri 8-5pm
Start Date: 2/24/25
6-Month Contract to Hire - Will do direct with this company after that time period as long as attendance and success in the role is there.
Description:
Receptionist/ Customer Service role that will manage a multi-lone phone system. The role will provide product/service information and provide phone support to resolve customer issues with their alarm systems. Will need to be able to help troubleshoot and investigate issues.
-Manage High Volume Calls
-Identify customers needs to achieve satisfaction
-Schedule customers for install and service appointments with multiple technicians
-Walk customers through technical issues by phone (this will be trained )
-Build Relationships with customers
-Process account cancellations
-Accuracy with data entry
Skills:
Customer service, Technical support, receptionist customer service, Microsoft, installation, alarm systems
Experience Level:
Entry Level - Intermediate
Pay and Benefits
The pay range for this position is $23.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Damascus,OR.
Application Deadline
This position is anticipated to close on Apr 4, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you feel you have the right experience please apply and a recruiter will reach out to discuss the role in more detail!
Pay: $23-24/hr
Schedule: Mon-Fri 8-5pm
Start Date: 2/24/25
6-Month Contract to Hire - Will do direct with this company after that time period as long as attendance and success in the role is there.
Description:
Receptionist/ Customer Service role that will manage a multi-lone phone system. The role will provide product/service information and provide phone support to resolve customer issues with their alarm systems. Will need to be able to help troubleshoot and investigate issues.
-Manage High Volume Calls
-Identify customers needs to achieve satisfaction
-Schedule customers for install and service appointments with multiple technicians
-Walk customers through technical issues by phone (this will be trained )
-Build Relationships with customers
-Process account cancellations
-Accuracy with data entry
Skills:
Customer service, Technical support, receptionist customer service, Microsoft, installation, alarm systems
Experience Level:
Entry Level - Intermediate
Pay and Benefits
The pay range for this position is $23.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Damascus,OR.
Application Deadline
This position is anticipated to close on Apr 4, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $23 - $24
