What are the responsibilities and job description for the Desktop Support Specialist position at TEKsystems c/o Allegis Group?
Job Details
Description
Our client is seeking a Desktop Technician. This position will support internal employees as well as the clinicians and medical professionals out in the field. The end user computing team works through three rotations 1. Imaging and deployments for new hires 2. Ticket escalations from the ServiceDesk 3. In person deskside support for end users onsite. Candidates will need to have prior experience deploying images for new hires utilizing a deployment tool such as Intune, SCCM, or the MDT Toolkit. A clear understanding of the process and procedures that go into this aspect of the job will be important for any candidate to explain but also learn Maxim processes if hired. They will also need experience supporting and troubleshooting incidents within the M365 suite. Network configuration and connectivity incidents will also be frequent in this role.
Additional Skills & Qualifications
A strong candidate will also possess the ability to communicate effectively while documenting incidents in ServiceNow or directly with a team member. Candidates should be able to discuss their experience working on teams and/or projects, while also explaining the various processes and procedures that were in place in previous roles.
Top Skills' Details
1. Prior Experience deploying and troubleshooting Images for new and refurbished devices
-Intune, SCCM, MDT Toolkit are preferred
2. Experience supporting the M365 suite
3. Experience troubleshooting and resolving network/connectivity incidents
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Columbia,MD.
Application Deadline
This position is anticipated to close on Apr 28, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Our client is seeking a Desktop Technician. This position will support internal employees as well as the clinicians and medical professionals out in the field. The end user computing team works through three rotations 1. Imaging and deployments for new hires 2. Ticket escalations from the ServiceDesk 3. In person deskside support for end users onsite. Candidates will need to have prior experience deploying images for new hires utilizing a deployment tool such as Intune, SCCM, or the MDT Toolkit. A clear understanding of the process and procedures that go into this aspect of the job will be important for any candidate to explain but also learn Maxim processes if hired. They will also need experience supporting and troubleshooting incidents within the M365 suite. Network configuration and connectivity incidents will also be frequent in this role.
Additional Skills & Qualifications
A strong candidate will also possess the ability to communicate effectively while documenting incidents in ServiceNow or directly with a team member. Candidates should be able to discuss their experience working on teams and/or projects, while also explaining the various processes and procedures that were in place in previous roles.
Top Skills' Details
1. Prior Experience deploying and troubleshooting Images for new and refurbished devices
-Intune, SCCM, MDT Toolkit are preferred
2. Experience supporting the M365 suite
3. Experience troubleshooting and resolving network/connectivity incidents
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Columbia,MD.
Application Deadline
This position is anticipated to close on Apr 28, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $25 - $30
