What are the responsibilities and job description for the Desktop Support Technician position at TEKsystems c/o Allegis Group?
Job Details
Description
The central IT group is looking for a desktop support individual to serve as an information technology generalist responsible for providing broad range of user support services to a department, including network troubleshooting, training, and computer desktop support. This role is a 4-6 month contract (not to hire at this time). This person will be onsite 5 days a week and needs strong hardware troubleshooting experience.
Position Focus
This role will provide technical user support for a moderately complex computing environment. Serves as generalist responsible for providing broad range of user support services, network, training, and computer desktop support and services to a department. Administers user and group accounts. Documents assigned systems and relevant procedures. Performs routine backup of systems and data files, performs restores as requested. Keeps abreast of current technologies. Provides computer support, escalating more complex problems to technical staff. Tests hardware, software, and operating systems.
*Principal Responsibilities
1. Manages a client department's complete desktop computing environment.
2. Creates and maintains departmental organizational units in the active directory, including analyzing and implementing group policy needs.
3. Maintains computer software by proactive site visits and keeping an inventory of installed operating systems and application software to ensure all versions are up to date.
4. Maintains computer hardware and peripherals by keeping an inventory of installed devices, recommending replacements according to guidelines and interacting with vendors in the acquisition of computer products.
5. Installs and coordinates repair of a wide variety of computing devices and peripherals on the desktop and attached to the network.
6. Responds to emergency and routine calls that come in for computer assistance in support of core services such as email, scheduling, and backup systems, as well as client department specific applications. Documents all reported problems.
7. Supports clients in the use of their desktop equipment by training users.
8. Works with others to ensure smooth integration of network and software products.
9. Analyzes, recommends, and implements work-group computing solutions to meet client department's needs.
10. Trains other support technicians.
11. Completes and documents technical projects such as the testing of hardware and software products.
12. May perform other duties as assigned.
Skills
Desktop, Windows 10, Troubleshooting, Hardware, Active directory, Technical support
Additional Skills & Qualifications
*Required Education and Experience
Eight years of related experience, six of them in the same job family at the next lower level and a high school level education, or six years of related experience and an associates degree; or two years of related work experience and a Bachelor's degree or an equivalent combination of education and related experience.
Preferred Education and Experience
Demonstrated experience facilitating group training, both in person and online.
Skills & Abilities
1. Advanced proficiency with Mac OS and Windows OS. Demonstrated knowledge of at least one coding language.
2. Advanced proficiency and support of standard application packages: Microsoft Office 365
3. Advanced proficiency and support of Apple and PC hardware and iOS devices for troubleshooting and repairing miscellaneous hardware problems.
4. Strong communication and interpersonal skills. Ability to work independently and in a team. Excellent attention to detail.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in New Haven,CT.
Application Deadline
This position is anticipated to close on Mar 7, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The central IT group is looking for a desktop support individual to serve as an information technology generalist responsible for providing broad range of user support services to a department, including network troubleshooting, training, and computer desktop support. This role is a 4-6 month contract (not to hire at this time). This person will be onsite 5 days a week and needs strong hardware troubleshooting experience.
Position Focus
This role will provide technical user support for a moderately complex computing environment. Serves as generalist responsible for providing broad range of user support services, network, training, and computer desktop support and services to a department. Administers user and group accounts. Documents assigned systems and relevant procedures. Performs routine backup of systems and data files, performs restores as requested. Keeps abreast of current technologies. Provides computer support, escalating more complex problems to technical staff. Tests hardware, software, and operating systems.
*Principal Responsibilities
1. Manages a client department's complete desktop computing environment.
2. Creates and maintains departmental organizational units in the active directory, including analyzing and implementing group policy needs.
3. Maintains computer software by proactive site visits and keeping an inventory of installed operating systems and application software to ensure all versions are up to date.
4. Maintains computer hardware and peripherals by keeping an inventory of installed devices, recommending replacements according to guidelines and interacting with vendors in the acquisition of computer products.
5. Installs and coordinates repair of a wide variety of computing devices and peripherals on the desktop and attached to the network.
6. Responds to emergency and routine calls that come in for computer assistance in support of core services such as email, scheduling, and backup systems, as well as client department specific applications. Documents all reported problems.
7. Supports clients in the use of their desktop equipment by training users.
8. Works with others to ensure smooth integration of network and software products.
9. Analyzes, recommends, and implements work-group computing solutions to meet client department's needs.
10. Trains other support technicians.
11. Completes and documents technical projects such as the testing of hardware and software products.
12. May perform other duties as assigned.
Skills
Desktop, Windows 10, Troubleshooting, Hardware, Active directory, Technical support
Additional Skills & Qualifications
*Required Education and Experience
Eight years of related experience, six of them in the same job family at the next lower level and a high school level education, or six years of related experience and an associates degree; or two years of related work experience and a Bachelor's degree or an equivalent combination of education and related experience.
Preferred Education and Experience
Demonstrated experience facilitating group training, both in person and online.
Skills & Abilities
1. Advanced proficiency with Mac OS and Windows OS. Demonstrated knowledge of at least one coding language.
2. Advanced proficiency and support of standard application packages: Microsoft Office 365
3. Advanced proficiency and support of Apple and PC hardware and iOS devices for troubleshooting and repairing miscellaneous hardware problems.
4. Strong communication and interpersonal skills. Ability to work independently and in a team. Excellent attention to detail.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in New Haven,CT.
Application Deadline
This position is anticipated to close on Mar 7, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $20 - $25
