What are the responsibilities and job description for the Desktop Support Technician position at TEKsystems c/o Allegis Group?
Job Details
Description
Our client is looking to add a desktop support technician to the Field Services team in Louisville. Role will be responsible for providing 60% deskside support and 40% ticket callback (IE- hardware orders and closing out previous tickets that didn't have the proper parts to fix, etc). Expect to have 5-10 tickets per day through the ServiceNow ticketing system. Will be joining a team of other technicians to provide support to State agencies.
This position will provide desktop support to various state agencies located within eight counties in and around the Louisville area. The main focus will be within Jefferson County. Travel is required and a vehicle is available. Along with desktop duties such as working on desktops, laptops, tablets, software, copiers, printers and phones (VoIP/mobile/analog), the candidate may be required to assist with servers, routers and network switches if needed.
Candidates will need the following:
Excellent customer service and communication skills
Computer equipment configuration, setup, and installation
Experience in ticketing software (preferably ServiceNow)
Ability to work under pressure
Hardware and software experience
Skills
windows, outlook, o365, win 7, win 10, active directory, Desktop, Support, Help Desk, Troubleshoot, Technical support, Desktop, Hardware, Imaging, Office 365, Windows 10, Troubleshooting, Customer Service Skills, Printers, Deployment, Software Support, Hardware/software, Hardware Testing, Service Desk, server support, Application support, Customer service, Active directory
Additional Skills & Qualifications
Customer service attitude, excellent communication, team player, and someone that is willing to ask for help and work with teammates when needed. Also, it's important to be on time and not have absenteeism issues.
Candidates with IT schooling and/or certifications will be considered as long as interpersonal skills are strong.
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $17.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Louisville,KY.
Application Deadline
This position is anticipated to close on May 5, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Our client is looking to add a desktop support technician to the Field Services team in Louisville. Role will be responsible for providing 60% deskside support and 40% ticket callback (IE- hardware orders and closing out previous tickets that didn't have the proper parts to fix, etc). Expect to have 5-10 tickets per day through the ServiceNow ticketing system. Will be joining a team of other technicians to provide support to State agencies.
This position will provide desktop support to various state agencies located within eight counties in and around the Louisville area. The main focus will be within Jefferson County. Travel is required and a vehicle is available. Along with desktop duties such as working on desktops, laptops, tablets, software, copiers, printers and phones (VoIP/mobile/analog), the candidate may be required to assist with servers, routers and network switches if needed.
Candidates will need the following:
Excellent customer service and communication skills
Computer equipment configuration, setup, and installation
Experience in ticketing software (preferably ServiceNow)
Ability to work under pressure
Hardware and software experience
Skills
windows, outlook, o365, win 7, win 10, active directory, Desktop, Support, Help Desk, Troubleshoot, Technical support, Desktop, Hardware, Imaging, Office 365, Windows 10, Troubleshooting, Customer Service Skills, Printers, Deployment, Software Support, Hardware/software, Hardware Testing, Service Desk, server support, Application support, Customer service, Active directory
Additional Skills & Qualifications
Customer service attitude, excellent communication, team player, and someone that is willing to ask for help and work with teammates when needed. Also, it's important to be on time and not have absenteeism issues.
Candidates with IT schooling and/or certifications will be considered as long as interpersonal skills are strong.
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $17.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Louisville,KY.
Application Deadline
This position is anticipated to close on May 5, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $17 - $22
