What are the responsibilities and job description for the Desktop Support Technician position at TEKsystems c/o Allegis Group?
Job Details
Description
The Desktop Support Technician will be supporting 2,100 Staff Employees. There are roughly 1,200 devices on the network, including Dell Desktops, Dell Laptops, and mobile devices (including smartphones and tablets, both iPhone and Android).
Accepts Service Desk calls and reports from staff regarding problems, technical requests, and other service-related matters.
Creates all requests with thorough, complete, correct, and concise documentation in the ITT Service Desk system and assigns applicable problems to the corresponding technicians.
Assesses urgency of issues, prioritizes and takes appropriate steps toward resolution or escalation.
Images and builds desktop personal computers, laptops, and other personal computing devices.
Provides support for desktop and mobile phones and voice systems.
Provides support for audio-visual technologies and systems for multiple platforms, departments, and city locations.
Provides support for mobile device technologies and platforms.
Provides support for printing and scanning equipment, including print servers, print queues, and toner installation.
Performs troubleshooting tasks for Windows and Apple platforms as necessary and resolves issues within the scope of responsibility.
Develops and maintains triage documentation.
Monitors Service Desk incident tickets to ensure issues are being addressed on schedule and end users are informed of status.
Provides proactive communication and notification to end users of pending or upcoming problems, outages, and other service issues.
Provides friendly and courteous service to all users.
Ensures all tasks are performed with a high level of quality and customer service.
Share knowledge with co-workers and users where applicable.
Creates correct and concise documentation of all service calls for the ticketing system.
Unloads and loads computer equipment from semi-trailers and cargo-hauling vehicles.
Skills
Windows 10, Hardware, Customer service, Imaging, Help desk support, Desktop
Top Skills Details
Windows 10, Hardware,Customer service, Imaging,Help desk support
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $17.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Santa Fe,NM.
Application Deadline
This position is anticipated to close on Feb 28, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The Desktop Support Technician will be supporting 2,100 Staff Employees. There are roughly 1,200 devices on the network, including Dell Desktops, Dell Laptops, and mobile devices (including smartphones and tablets, both iPhone and Android).
Accepts Service Desk calls and reports from staff regarding problems, technical requests, and other service-related matters.
Creates all requests with thorough, complete, correct, and concise documentation in the ITT Service Desk system and assigns applicable problems to the corresponding technicians.
Assesses urgency of issues, prioritizes and takes appropriate steps toward resolution or escalation.
Images and builds desktop personal computers, laptops, and other personal computing devices.
Provides support for desktop and mobile phones and voice systems.
Provides support for audio-visual technologies and systems for multiple platforms, departments, and city locations.
Provides support for mobile device technologies and platforms.
Provides support for printing and scanning equipment, including print servers, print queues, and toner installation.
Performs troubleshooting tasks for Windows and Apple platforms as necessary and resolves issues within the scope of responsibility.
Develops and maintains triage documentation.
Monitors Service Desk incident tickets to ensure issues are being addressed on schedule and end users are informed of status.
Provides proactive communication and notification to end users of pending or upcoming problems, outages, and other service issues.
Provides friendly and courteous service to all users.
Ensures all tasks are performed with a high level of quality and customer service.
Share knowledge with co-workers and users where applicable.
Creates correct and concise documentation of all service calls for the ticketing system.
Unloads and loads computer equipment from semi-trailers and cargo-hauling vehicles.
Skills
Windows 10, Hardware, Customer service, Imaging, Help desk support, Desktop
Top Skills Details
Windows 10, Hardware,Customer service, Imaging,Help desk support
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $17.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Santa Fe,NM.
Application Deadline
This position is anticipated to close on Feb 28, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $17 - $25
