What are the responsibilities and job description for the Desktop Support Technician position at TEKsystems c/o Allegis Group?
Job Details
Description
Provides support to Cowboys staff for technology related issues. Acts as an escalation point for all Tier 1 related technical inquiries. Oversee and perform compliance reviews, troubleshooting and remediation on enterprise workstations, tablets, and mobile devices. Maintains hardware and software on desktops and laptops across their site. Assists with support of VoIP phone system and cellular devices. Plan, design and implement special projects at the direction of IT staff Maintains technical proficiency on all Cowboys end-user computing platforms: o Windows and Apple Operating Systems. o Microsoft Office Suite. o Internet based Applications. o Departmental Applications. IT Asset Management o Assists with hardware and software deployments as well as procurement and installations. o IT Asset Disposition. Manages and updates knowledge base documentation and procedures. Provide Event Support for all Dallas Cowboys related entities. Provide Point of Sale Support for Dallas Cowboys retail locations; also provide Internet Service Provider Maintenance and Support. Maintains Executive Support as well as provide an escalation point for issues.
Skills
Desktop, Support, Troubleshooting, Hardware, mac, Windows, microsoft, Technical support, Imaging, Deployment
Top Skills Details
Desktop,Support,Troubleshooting,Hardware,mac,Windows,microsoft
Additional Skills & Qualifications
Minimum of a 4-year Bachelor's degree or educational equivalent preferred Minimum 2 years previous experience in an Information Technology support position Excellent general computer skills in both Microsoft Windows and Apple OS environments Ability to work well with people in a support and training role with strong communication skills Ability to effectively diagnose and repair computer hardware and software problems Understanding of computer networking concepts Ability to explain basic concepts or procedures in a clear, concise, easy-to-understand manner for a large and diverse customer base who utilize a wide variety of in-house developed and off-the-shelf applications Possess high degree of discretion, integrity, professionalism, and accountability for area of responsibility and related results Minimum physical requirements: able to travel to and gain access to various areas of the stadium for prolonged periods of time during games and events; able to lift and transport up to 50 pounds Display professional image and demeanor Ability to travel as needed and willing to provide on-site support for multiple locations Ability to work flexible hours including evenings, weekends, holidays and extended hours as needed
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $25.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Irving,TX.
Application Deadline
This position is anticipated to close on Apr 30, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Provides support to Cowboys staff for technology related issues. Acts as an escalation point for all Tier 1 related technical inquiries. Oversee and perform compliance reviews, troubleshooting and remediation on enterprise workstations, tablets, and mobile devices. Maintains hardware and software on desktops and laptops across their site. Assists with support of VoIP phone system and cellular devices. Plan, design and implement special projects at the direction of IT staff Maintains technical proficiency on all Cowboys end-user computing platforms: o Windows and Apple Operating Systems. o Microsoft Office Suite. o Internet based Applications. o Departmental Applications. IT Asset Management o Assists with hardware and software deployments as well as procurement and installations. o IT Asset Disposition. Manages and updates knowledge base documentation and procedures. Provide Event Support for all Dallas Cowboys related entities. Provide Point of Sale Support for Dallas Cowboys retail locations; also provide Internet Service Provider Maintenance and Support. Maintains Executive Support as well as provide an escalation point for issues.
Skills
Desktop, Support, Troubleshooting, Hardware, mac, Windows, microsoft, Technical support, Imaging, Deployment
Top Skills Details
Desktop,Support,Troubleshooting,Hardware,mac,Windows,microsoft
Additional Skills & Qualifications
Minimum of a 4-year Bachelor's degree or educational equivalent preferred Minimum 2 years previous experience in an Information Technology support position Excellent general computer skills in both Microsoft Windows and Apple OS environments Ability to work well with people in a support and training role with strong communication skills Ability to effectively diagnose and repair computer hardware and software problems Understanding of computer networking concepts Ability to explain basic concepts or procedures in a clear, concise, easy-to-understand manner for a large and diverse customer base who utilize a wide variety of in-house developed and off-the-shelf applications Possess high degree of discretion, integrity, professionalism, and accountability for area of responsibility and related results Minimum physical requirements: able to travel to and gain access to various areas of the stadium for prolonged periods of time during games and events; able to lift and transport up to 50 pounds Display professional image and demeanor Ability to travel as needed and willing to provide on-site support for multiple locations Ability to work flexible hours including evenings, weekends, holidays and extended hours as needed
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $25.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Irving,TX.
Application Deadline
This position is anticipated to close on Apr 30, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $25 - $35
