What are the responsibilities and job description for the Desktop Support position at TEKsystems c/o Allegis Group?
Job Details
Description
Job Overview:
We are currently looking to hire a Refresh Desktop Support Technician within at our Fort Mill location. This position is critical for onboarding and offboarding corporate end users, as well as providing onsite hardware support. offices for our Advisors. This includes configuration and/or imaging, testing/troubleshooting, and documentation of new tech hardware to be used at our advisor locations. In addition, they will be responsible for inventory, asset management, shipping/receiving, and additional activities related to our remote office deployments.
Responsibilities:
Imaging of computer equipment (laptops) using SCCM, deployment scripts and checklists
User profile setup for Windows devices, including configuration of various productivity and 3rd party software and applications
Configuration of additional hardware including VOIP phones, network appliances (routers/switches), copiers/printers, etc.
Troubleshoot hardware issues and trigger warranty processes with various manufacturers as needed
Provide a high level of customer service to internal employees and customers on a daily basis
Shipping/receiving equipment from our variety of vendors and sending to customers
Weekly inventory process including organization and labeling for easy location as well as working with internal teams to obtain additional stock
Track and catalog equipment sent to customers (documenting serial numbers and assigning in ITAM databases)
Work with Asset Management team and vendors for end-of-life equipment for proper documentation and recycling of assets
Update and maintain documentation relative to this position in approved tools and databases
Drive continuous improvement by thinking out of the box for potential solutions or ideas around streamlining back-office operations and tasks.
What are we looking for?
We want a hard working detail-oriented person capable of working independently and as part of a team that is passionate about technology and loves process and structure. The ideal candidate will have a knack for organization and strive to improve their area. They will be good communicators and able to meet deadlines and be flexible with work assignments.
Requirements
3 years of experience with Windows OS and MS Office products
2 years of hands-on desktop support experience
Strong customer service and communication skills
Working knowledge of tech inventory and asset management concepts
Core Competences
PC hardware troubleshooting skills
Windows 10 and MS Office 365
Asset Management Knowledge
Flexibility in work hours
Ability to work independently and in a team
Ability to learn quickly and apply knowledge to tasks
Proven track record of organization and time-management skills
Strong communicator with excellent customer service
Skills
Windows 7, Troubleshooting, Active directory, Customer service, Technical support, Deployment, Office 365, refresh, imaging, upgrades, desktop
Top Skills Details
Windows 7,Troubleshooting,Active directory,Customer service,Technical support,Deployment,Office 365
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Fort Mill,SC.
Application Deadline
This position is anticipated to close on Mar 7, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job Overview:
We are currently looking to hire a Refresh Desktop Support Technician within at our Fort Mill location. This position is critical for onboarding and offboarding corporate end users, as well as providing onsite hardware support. offices for our Advisors. This includes configuration and/or imaging, testing/troubleshooting, and documentation of new tech hardware to be used at our advisor locations. In addition, they will be responsible for inventory, asset management, shipping/receiving, and additional activities related to our remote office deployments.
Responsibilities:
Imaging of computer equipment (laptops) using SCCM, deployment scripts and checklists
User profile setup for Windows devices, including configuration of various productivity and 3rd party software and applications
Configuration of additional hardware including VOIP phones, network appliances (routers/switches), copiers/printers, etc.
Troubleshoot hardware issues and trigger warranty processes with various manufacturers as needed
Provide a high level of customer service to internal employees and customers on a daily basis
Shipping/receiving equipment from our variety of vendors and sending to customers
Weekly inventory process including organization and labeling for easy location as well as working with internal teams to obtain additional stock
Track and catalog equipment sent to customers (documenting serial numbers and assigning in ITAM databases)
Work with Asset Management team and vendors for end-of-life equipment for proper documentation and recycling of assets
Update and maintain documentation relative to this position in approved tools and databases
Drive continuous improvement by thinking out of the box for potential solutions or ideas around streamlining back-office operations and tasks.
What are we looking for?
We want a hard working detail-oriented person capable of working independently and as part of a team that is passionate about technology and loves process and structure. The ideal candidate will have a knack for organization and strive to improve their area. They will be good communicators and able to meet deadlines and be flexible with work assignments.
Requirements
3 years of experience with Windows OS and MS Office products
2 years of hands-on desktop support experience
Strong customer service and communication skills
Working knowledge of tech inventory and asset management concepts
Core Competences
PC hardware troubleshooting skills
Windows 10 and MS Office 365
Asset Management Knowledge
Flexibility in work hours
Ability to work independently and in a team
Ability to learn quickly and apply knowledge to tasks
Proven track record of organization and time-management skills
Strong communicator with excellent customer service
Skills
Windows 7, Troubleshooting, Active directory, Customer service, Technical support, Deployment, Office 365, refresh, imaging, upgrades, desktop
Top Skills Details
Windows 7,Troubleshooting,Active directory,Customer service,Technical support,Deployment,Office 365
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Fort Mill,SC.
Application Deadline
This position is anticipated to close on Mar 7, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $20 - $25
