What are the responsibilities and job description for the Desktop Support position at TEKsystems c/o Allegis Group?
Job Details
Description
Provide Workstation Hardware and Windows 10/11 Software Break Fix support
IMAC - PC Install, Moves, Adds and Changes
Image in support of break fix support
Asset Recovery
Asset tagging
Asset Disposal in accordance with client processes and procedures
Installation of user requested client approved software outside the scope of the installed base image
Printer Support
Client Center (Tech Bar) Support
IT Service Management Updates
Direct end users to mobile device return drop boxes
Package mobile devices and prepare for shipping to disposal vendor
Other Client Support needed to maintain Workstation operations and customer satisfaction
Skills Requirements
- Effective interpersonal skills, articulate in order to interface with client staff.
- Able to work in a team and independently, demonstrating problem solving skills.
- Experience imaging and configuring systems PC systems.
- Common Hardware break fix, software installation skills
- Basic end user network trouble shooting skills around network adapters, wireless, and vpn clients.
- Experience with Windows 10 OS support
- Experience with Microsoft Office installations, repair, and general application support (Outlook, Excel, Word, Power Point)
- Experience with end Help Desk ticketing systems.
- Supports mobile devices (Android/IOS)
Skills
Windows, Office 365, Desktop
Additional Skills & Qualifications
Customer Service is an critical part of this job. The users have a varying understanding of technology which requires someone with strong patience and interpersonal skills.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $17.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Cedar Rapids,IA.
Application Deadline
This position is anticipated to close on Apr 19, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Provide Workstation Hardware and Windows 10/11 Software Break Fix support
IMAC - PC Install, Moves, Adds and Changes
Image in support of break fix support
Asset Recovery
Asset tagging
Asset Disposal in accordance with client processes and procedures
Installation of user requested client approved software outside the scope of the installed base image
Printer Support
Client Center (Tech Bar) Support
IT Service Management Updates
Direct end users to mobile device return drop boxes
Package mobile devices and prepare for shipping to disposal vendor
Other Client Support needed to maintain Workstation operations and customer satisfaction
Skills Requirements
- Effective interpersonal skills, articulate in order to interface with client staff.
- Able to work in a team and independently, demonstrating problem solving skills.
- Experience imaging and configuring systems PC systems.
- Common Hardware break fix, software installation skills
- Basic end user network trouble shooting skills around network adapters, wireless, and vpn clients.
- Experience with Windows 10 OS support
- Experience with Microsoft Office installations, repair, and general application support (Outlook, Excel, Word, Power Point)
- Experience with end Help Desk ticketing systems.
- Supports mobile devices (Android/IOS)
Skills
Windows, Office 365, Desktop
Additional Skills & Qualifications
Customer Service is an critical part of this job. The users have a varying understanding of technology which requires someone with strong patience and interpersonal skills.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $17.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Cedar Rapids,IA.
Application Deadline
This position is anticipated to close on Apr 19, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $17 - $26
