What are the responsibilities and job description for the Help Desk Technician position at TEKsystems c/o Allegis Group?
Job Details
Description
-Respond to and resolve incoming support requests from clients via phone, email, or ticketing system
-perform routine IT tasks such as user account management, software installations, and device configurations
-Assist with the implementation and maintenance of cloud-based technologies like Azure AD (add/remove and make changes)
-Autotask - Ticketing Systems, but any ticketing system
-Collaborate with system engineers on more complex issues or new environment setups
-Provide a high level of customer service and act as a point of contact for clients
Skills
Windows 10, Entra ID, O365, Windows Server
Additional Skills & Qualifications
Strong computer hardware, software, and network troubleshooting skills (primarily Windows environments)
Has a passion for computers and technology, and a desire to help others
Is comfortable meeting and speaking to new people
Excellent listening skills to understand client IT problems
Excellent time management and organization skills, works well under pressure
Resourceful for finding solutions independently for new/unknown issues or only needs minimal assistance to find a resolution
Has a high attention to detail, works well with others, and can follow instructions, SOPs, etc.
Available Monday - Friday 8am - 5pm
Willing and able to work some evenings and weekends
Essential Functions:
Provide remote and occasional onsite IT technical support to client end users with the highest quality in customer service
Create and process all customer service requests to resolve client issues in a timely fashion
Perform onsite technical support and system installation at client sites as needed
Utilize research tools for reviewing client documentation as needed in support activities
Maintain knowledgebase to ensure accurate articles for efficient client troubleshooting
Thoroughly document all client support services and troubleshooting on support tickets with items such as specific steps taken to resolve & troubleshoot issues
Complete technical support projects and tasks as assigned by manager
Perform timely follow up activities with clients by email or phone to verify success of support activities when client was unavailable for review at the time of service, for example after hour service
Attend company meetings as required
Knowledge & Experience:
Minimum 2-4 years experience working for a Managed Services Provider and/or working for an IT consulting firm
Experience with Support Desk Ticketing systems (AutoTask, ConnectWise, Kayako, Remedy, etc.)
Excellent problem-solving skills to be able to efficiently work client issues to resolution
Pay and Benefits
The pay range for this position is $25.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in San Diego,CA.
Application Deadline
This position is anticipated to close on Feb 10, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
-Respond to and resolve incoming support requests from clients via phone, email, or ticketing system
-perform routine IT tasks such as user account management, software installations, and device configurations
-Assist with the implementation and maintenance of cloud-based technologies like Azure AD (add/remove and make changes)
-Autotask - Ticketing Systems, but any ticketing system
-Collaborate with system engineers on more complex issues or new environment setups
-Provide a high level of customer service and act as a point of contact for clients
Skills
Windows 10, Entra ID, O365, Windows Server
Additional Skills & Qualifications
Strong computer hardware, software, and network troubleshooting skills (primarily Windows environments)
Has a passion for computers and technology, and a desire to help others
Is comfortable meeting and speaking to new people
Excellent listening skills to understand client IT problems
Excellent time management and organization skills, works well under pressure
Resourceful for finding solutions independently for new/unknown issues or only needs minimal assistance to find a resolution
Has a high attention to detail, works well with others, and can follow instructions, SOPs, etc.
Available Monday - Friday 8am - 5pm
Willing and able to work some evenings and weekends
Essential Functions:
Provide remote and occasional onsite IT technical support to client end users with the highest quality in customer service
Create and process all customer service requests to resolve client issues in a timely fashion
Perform onsite technical support and system installation at client sites as needed
Utilize research tools for reviewing client documentation as needed in support activities
Maintain knowledgebase to ensure accurate articles for efficient client troubleshooting
Thoroughly document all client support services and troubleshooting on support tickets with items such as specific steps taken to resolve & troubleshoot issues
Complete technical support projects and tasks as assigned by manager
Perform timely follow up activities with clients by email or phone to verify success of support activities when client was unavailable for review at the time of service, for example after hour service
Attend company meetings as required
Knowledge & Experience:
Minimum 2-4 years experience working for a Managed Services Provider and/or working for an IT consulting firm
Experience with Support Desk Ticketing systems (AutoTask, ConnectWise, Kayako, Remedy, etc.)
Excellent problem-solving skills to be able to efficiently work client issues to resolution
Pay and Benefits
The pay range for this position is $25.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in San Diego,CA.
Application Deadline
This position is anticipated to close on Feb 10, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $25 - $35
