What are the responsibilities and job description for the IT Service Desk Analyst position at TEKsystems c/o Allegis Group?
Job Details
Description
An ideal candidate will bring at least 1-2 years of IT support experience. Things that would really stand out would be experience working with a ticketing systems and experience with the following: Imaging , MAC/Jamf familiarity, Active Directory/Provisioning, password resets, hardware/software troubleshooting experience, ability to set up and cable new equipment and an amazing customer service focused attitude.
This role will consist about 50% of the time taking service tickets and providing quality troubleshooting via phone, remote support, and chat. The other 50% of the time they will be allocated to varying project work.
Below are additional duties and responsibilities:
Provide technical support to internal customers through walk-in, phone, and self-service contacts to the Service Desk.
Resolve tickets related to Microsoft Office 365 products, provide training, and offer best practice solutions
Resolve tickets regarding company-issued hardware including laptops, Chromebooks, thin-clients, monitors, iPads, multi-function printers, conference room presentation equipment, telephones, and hotspots
Gathers information regarding problems that cannot be resolved by the Service Desk Technician I's. Cross-train and provide backup to other members of the Service Desk team.
Serve as single point of contact for end-users, representing the department, and providing communications to the organization.
Create documentation to support procedures within the department and to train users.
Keep abreast of current and emerging technologies to provide new solutions that best serve our customers.
Assess and maintain equipment needs for all users.
Maintain our conference room technology including testing, updates, troubleshooting and identifying new technology needs.
Provision new users, equipment, and onboard new users to ensure they have the best first day experience.
Skills
Password Reset, Windows 7, Win10, help desk support, service desk, customer service, windows 10, ticketing system, microsoft office, imaging, mac, provisioning, deployment, Technical support, Office 365, Outlook, Help desk, Support, Troubleshooting, Active directory, windows, hardware, o365, vpn, Mobile device
Additional Skills & Qualifications
-Active Directory Experience
-Password Resets
-Printer Troubleshooting
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $18.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Raleigh,NC.
Application Deadline
This position is anticipated to close on Feb 14, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
An ideal candidate will bring at least 1-2 years of IT support experience. Things that would really stand out would be experience working with a ticketing systems and experience with the following: Imaging , MAC/Jamf familiarity, Active Directory/Provisioning, password resets, hardware/software troubleshooting experience, ability to set up and cable new equipment and an amazing customer service focused attitude.
This role will consist about 50% of the time taking service tickets and providing quality troubleshooting via phone, remote support, and chat. The other 50% of the time they will be allocated to varying project work.
Below are additional duties and responsibilities:
Provide technical support to internal customers through walk-in, phone, and self-service contacts to the Service Desk.
Resolve tickets related to Microsoft Office 365 products, provide training, and offer best practice solutions
Resolve tickets regarding company-issued hardware including laptops, Chromebooks, thin-clients, monitors, iPads, multi-function printers, conference room presentation equipment, telephones, and hotspots
Gathers information regarding problems that cannot be resolved by the Service Desk Technician I's. Cross-train and provide backup to other members of the Service Desk team.
Serve as single point of contact for end-users, representing the department, and providing communications to the organization.
Create documentation to support procedures within the department and to train users.
Keep abreast of current and emerging technologies to provide new solutions that best serve our customers.
Assess and maintain equipment needs for all users.
Maintain our conference room technology including testing, updates, troubleshooting and identifying new technology needs.
Provision new users, equipment, and onboard new users to ensure they have the best first day experience.
Skills
Password Reset, Windows 7, Win10, help desk support, service desk, customer service, windows 10, ticketing system, microsoft office, imaging, mac, provisioning, deployment, Technical support, Office 365, Outlook, Help desk, Support, Troubleshooting, Active directory, windows, hardware, o365, vpn, Mobile device
Additional Skills & Qualifications
-Active Directory Experience
-Password Resets
-Printer Troubleshooting
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $18.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Raleigh,NC.
Application Deadline
This position is anticipated to close on Feb 14, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $18 - $21
