What are the responsibilities and job description for the Ivr Developer position at TEKsystems c/o Allegis Group?
Job Details
Description
We are seeking a skilled IVR Developer with expertise in few or more of IVR development technologies VXML, GDF, IVR, Cyara, Avaya, Genesys, Amazon connect, Watson and Nuance. The successful candidate will be responsible for designing, developing, and maintaining interactive voice response (IVR) systems to enhance customer experience and streamline operations.
Skills
Java, ivr
Top Skills Details
Java,ivr
Additional Skills & Qualifications
Qualifications: Technical Skills: o Proficient in VXML, GDF, and IVR application development. o Expertise in few or more of IVR technologies/products like GDF, Avaya, Genesys, Amazon connect, Watson and Nuance, Avaya and Genesys platforms. o Familiarity with Cyara for IVR testing and monitoring. o Strong understanding of inbound and outbound call flow design. o Experience with speech recognition and text-to-speech technologies. Experience: o Minimum of 4 years of experience in IVR development. 6 years preferred. o Experience in deploying and maintaining IVR systems in a production environment. o Knowledge of telephony protocols and standards. Education: o Bachelor's degree in Computer Science, Information Technology, or a related field. Soft Skills: o Excellent problem-solving and analytical skills. o Strong communication and interpersonal skills. o Ability to work independently and as part of a team.
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $65.00 - $75.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Omaha,NE.
Application Deadline
This position is anticipated to close on Apr 28, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are seeking a skilled IVR Developer with expertise in few or more of IVR development technologies VXML, GDF, IVR, Cyara, Avaya, Genesys, Amazon connect, Watson and Nuance. The successful candidate will be responsible for designing, developing, and maintaining interactive voice response (IVR) systems to enhance customer experience and streamline operations.
Skills
Java, ivr
Top Skills Details
Java,ivr
Additional Skills & Qualifications
Qualifications: Technical Skills: o Proficient in VXML, GDF, and IVR application development. o Expertise in few or more of IVR technologies/products like GDF, Avaya, Genesys, Amazon connect, Watson and Nuance, Avaya and Genesys platforms. o Familiarity with Cyara for IVR testing and monitoring. o Strong understanding of inbound and outbound call flow design. o Experience with speech recognition and text-to-speech technologies. Experience: o Minimum of 4 years of experience in IVR development. 6 years preferred. o Experience in deploying and maintaining IVR systems in a production environment. o Knowledge of telephony protocols and standards. Education: o Bachelor's degree in Computer Science, Information Technology, or a related field. Soft Skills: o Excellent problem-solving and analytical skills. o Strong communication and interpersonal skills. o Ability to work independently and as part of a team.
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $65.00 - $75.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Omaha,NE.
Application Deadline
This position is anticipated to close on Apr 28, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $65 - $75
