Jr. Desktop Support Technician

Role Overview:
The Jr. Desktop Support Technician is the go-to person for IT support, handling both basic and intermediate technical issues. This includes support for hardware, software, printers, connectivity, mobile devices, and Point of Sale (POS) systems. The goal is to ensure a smooth computing experience for all employees.
Key Responsibilities:

• Provide daily support for PC hardware and software, including Windows 11, Office 365, and other applications.
• Install, configure, and maintain computer operating systems and images.
• Troubleshoot and install peripherals like printers and smartphones.
• Work outside of normal business hours when needed (nights and weekends).
• Ask relevant questions to gather information for resolving issues.
• Document and track incidents and requests in a ticketing system.
• Set expectations and ensure timely execution of requests.
• Prioritize and escalate support incidents based on business impact.
• Assist in special projects as needed.

Qualifications:

• Maintenance and support for workstations, printers, and peripherals.
• Understanding of Client/Server environments and Microsoft Active Directory.
• Proficiency in supporting Microsoft products, including Windows and Office.
• Analytical problem-solving approach.
• Basic understanding of POS systems.

Education/Experience:

• 6 months of IT Support experience, preferably supporting hardware and software.
• A certifications or relevant higher education in IT is preferred.

Pay and Benefits
The pay range for this position is $15.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Milwaukee,WI.
Application Deadline
This position is anticipated to close on Mar 19, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.