What are the responsibilities and job description for the NOC Technician position at TEKsystems c/o Allegis Group?
Job Details
Working 100% onsite in Kansas City MO
Open to entry level to intermediate level candidates. Entry level candidates must have networking certifications
Top Skills:
1. Networking and VOIP Experience Preferred
2. Troubleshooting/Network Monitoring
3. Certifications ( Net , CCNA/CCENT)
Description:
24X7 work environment. Potential candidates must be open to all shifts
RESPONSIBILITIES/DAILY TASKS
The NOC consist a lot of email support compared to phone support. They will be monitoring all networks for their clients and need to respond to any alerts and customer requests. Typical work would checking ethernet issues, TCP/IP, DNS, VoIP and looking for errors and checking configurations. This person has the opportunity to support Tier1-3 troubleshooting issues.
- Directly manage network and monitor core network elements
- Manage and monitor customer interfaces off of switches/routers
- Off hours on-call responsibilities (rotating shift)
- Maintain a constant understanding of Data network
- Effectively lead and coordinate troubleshooting efforts during outages
- Continuously prioritize dynamic workloads based upon the state of the network
- Report directly to leadership on overall NOC performance.
- Document overall support plans with manuals and standards.
- Document specific support plans for each customer based on contracts.
- Review network logs to discern state changes of network equipment
- Perform remote resolution of faults through various Element Management Systems (EMS)
- Creation and routing of tickets to appropriate markets for resolution
- Manage monitoring, repairs, installation, and turn up of complex services.
- Special projects as assigned
Skills:
NOC, network, CCENT, Voice, voip
Pay and Benefits
The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Kansas City,MO.
Application Deadline
This position is anticipated to close on Feb 19, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Open to entry level to intermediate level candidates. Entry level candidates must have networking certifications
Top Skills:
1. Networking and VOIP Experience Preferred
2. Troubleshooting/Network Monitoring
3. Certifications ( Net , CCNA/CCENT)
Description:
24X7 work environment. Potential candidates must be open to all shifts
RESPONSIBILITIES/DAILY TASKS
The NOC consist a lot of email support compared to phone support. They will be monitoring all networks for their clients and need to respond to any alerts and customer requests. Typical work would checking ethernet issues, TCP/IP, DNS, VoIP and looking for errors and checking configurations. This person has the opportunity to support Tier1-3 troubleshooting issues.
- Directly manage network and monitor core network elements
- Manage and monitor customer interfaces off of switches/routers
- Off hours on-call responsibilities (rotating shift)
- Maintain a constant understanding of Data network
- Effectively lead and coordinate troubleshooting efforts during outages
- Continuously prioritize dynamic workloads based upon the state of the network
- Report directly to leadership on overall NOC performance.
- Document overall support plans with manuals and standards.
- Document specific support plans for each customer based on contracts.
- Review network logs to discern state changes of network equipment
- Perform remote resolution of faults through various Element Management Systems (EMS)
- Creation and routing of tickets to appropriate markets for resolution
- Manage monitoring, repairs, installation, and turn up of complex services.
- Special projects as assigned
Skills:
NOC, network, CCENT, Voice, voip
Pay and Benefits
The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Kansas City,MO.
Application Deadline
This position is anticipated to close on Feb 19, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $21
