What are the responsibilities and job description for the Part-Time L1 Service Desk Technician position at TEKsystems c/o Allegis Group?
Job Details
Description
These roles are part-time 20-25 hours per week. Candidates need to be available to work 10-2 pm Sunday through Saturday. There will be a 2-3 week full-time training they will go through prior to them starting to take help desk tickets.
Our team is seeking a qualified help desk Support technicians to support one of the largest, most collaborative enterprise service desks in the defense space.
Under this Enterprise Service Desk, the System Support function handles incidents and requests from mission partners anywhere on the globe. You will:
- Resolve technical problems (Tier 1) and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
- Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Escalates complex problems to higher tiers as required.
- Documents all customer interactions within a ticketing system.
Skills
help desk support, Service desk, Support, Customer service, Windows 10, Windows, Phone support, Windows 7, Technical support, Ticketing system, Customer support, Help Desk, ServiceNow, Troubleshooting, Secret Clearance, Security CE
Additional Skills & Qualifications
- This candidate is required to have an active Secret Security Clearance.
- Past DOD experience will be a plus.
- Communication, ability to work well with a team will be very important for this position.
- Intellectual curiosity, agents who come in wanting to learn will prosper
- Transitioning veterans and Military spouses have had tremendous success in the organization.
Pay and Benefits
The pay range for this position is $25.97 - $25.97/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Feb 21, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
These roles are part-time 20-25 hours per week. Candidates need to be available to work 10-2 pm Sunday through Saturday. There will be a 2-3 week full-time training they will go through prior to them starting to take help desk tickets.
Our team is seeking a qualified help desk Support technicians to support one of the largest, most collaborative enterprise service desks in the defense space.
Under this Enterprise Service Desk, the System Support function handles incidents and requests from mission partners anywhere on the globe. You will:
- Resolve technical problems (Tier 1) and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
- Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Escalates complex problems to higher tiers as required.
- Documents all customer interactions within a ticketing system.
Skills
help desk support, Service desk, Support, Customer service, Windows 10, Windows, Phone support, Windows 7, Technical support, Ticketing system, Customer support, Help Desk, ServiceNow, Troubleshooting, Secret Clearance, Security CE
Additional Skills & Qualifications
- This candidate is required to have an active Secret Security Clearance.
- Past DOD experience will be a plus.
- Communication, ability to work well with a team will be very important for this position.
- Intellectual curiosity, agents who come in wanting to learn will prosper
- Transitioning veterans and Military spouses have had tremendous success in the organization.
Pay and Benefits
The pay range for this position is $25.97 - $25.97/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Feb 21, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $26
