What are the responsibilities and job description for the Remote - Call Center Representative position at TEKsystems c/o Allegis Group?
Job Details
This position does require Call Center experience, please apply if you have call center.
Description
PRODUCT LINES: Kwikset (primary)
The Kiwikiset product line is mainly specialty locks - they have one where you swipe your phone and it unlocks and others that have pin pads. These are typically more escalated calls because people could be locked out of their houses and what not.
General Duties:
- Receives consumer calls and emails in regards to problems, installation instructions and general product information.
- Answers high volume incoming technical support calls.
- Offers knowledge to consumers and directing them to the proper source if necessary.
- Handles a strong volume of calls with tact, diplomacy, and strong consumer service orientation in accordance with company guidelines.
- While working with consumers over the phone completes information on computer screen with all of the pertinent data.
- Requires basic knowledge of computer software for data input and retrieval.
- Responds to consumer repairs and requests according to Consumer Service procedures.
- Evaluate product problems, determines if product needs to be scrapped or if it can be repaired.
- Assist consumers on product such as installation techniques, product features and models etc. as requested by consumer service supervisor.
Skills
Customer service, Call center, Data entry, Product support, Troubleshooting
Additional Skills & Qualifications
- At least one (1) year experience in a product-based customer support function and/or call center environment is preferred but not required
- Previous experience in the hardware and home improvement industry preferred.
-Technical mindset and the willingness to learn - most of this position is self taught - the biggest thing is their personality and willingness to learn. They want someone self motivated
- Type 35 WPM.
- High School diploma or equivalent.
- Good verbal and written communication skills, bilingual in Spanish or French a plus
- Problem-solver; ability to deal with customers (internal and external) in difficult situations.
- Basic mechanical aptitude
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $18.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Mar 4, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Description
PRODUCT LINES: Kwikset (primary)
The Kiwikiset product line is mainly specialty locks - they have one where you swipe your phone and it unlocks and others that have pin pads. These are typically more escalated calls because people could be locked out of their houses and what not.
General Duties:
- Receives consumer calls and emails in regards to problems, installation instructions and general product information.
- Answers high volume incoming technical support calls.
- Offers knowledge to consumers and directing them to the proper source if necessary.
- Handles a strong volume of calls with tact, diplomacy, and strong consumer service orientation in accordance with company guidelines.
- While working with consumers over the phone completes information on computer screen with all of the pertinent data.
- Requires basic knowledge of computer software for data input and retrieval.
- Responds to consumer repairs and requests according to Consumer Service procedures.
- Evaluate product problems, determines if product needs to be scrapped or if it can be repaired.
- Assist consumers on product such as installation techniques, product features and models etc. as requested by consumer service supervisor.
Skills
Customer service, Call center, Data entry, Product support, Troubleshooting
Additional Skills & Qualifications
- At least one (1) year experience in a product-based customer support function and/or call center environment is preferred but not required
- Previous experience in the hardware and home improvement industry preferred.
-Technical mindset and the willingness to learn - most of this position is self taught - the biggest thing is their personality and willingness to learn. They want someone self motivated
- Type 35 WPM.
- High School diploma or equivalent.
- Good verbal and written communication skills, bilingual in Spanish or French a plus
- Problem-solver; ability to deal with customers (internal and external) in difficult situations.
- Basic mechanical aptitude
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $18.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Mar 4, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $18
