Service Desk Analyst (Jr Level)

Description
Service Desk Analyst (Jr. level but not first Help Desk role)
2 years experience preferred

• 1-year contract to start, with evaluation for extension or conversion at the end.
• 3 days x 12 hours per day (Wed, Thurs, Fri).
• Work hours: 7am - 7pm (3 days per week).
• Remote role, but must be located near Carmel for occasional onsite needs.

Responsibilities:

• Application Support, including training for manufacturing floor systems.
• Handle password resets in multiple systems, including Active Directory.
• Experience with Windows 10, Windows 11, MS Office.
• Website troubleshooting for external customers.
• Act as Network Operations Center (NOC) agents, responding to alerts from monitoring tools (e.g., Autosys for SAP issues).
• Occasional conference room work.

Skills:

• Help desk
• Windows 11
• Active Directory
• MS Office

Additional Skills & Qualifications:

• Excellent customer service and communication skills.
• Initiative and problem-solving skills.

Experience Level:

• Entry Level

Pay and Benefits
The pay range for this position is $20.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Carmel,IN.
Application Deadline
This position is anticipated to close on Mar 19, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.