What are the responsibilities and job description for the Service Desk Analyst position at TEKsystems c/o Allegis Group?
Job Details
Description
The Service Desk Analysts role within our IT Infrastructure Consulting group provides you with a unique opportunity to be a part of our dynamic practice. As our company continues to grow, we are looking for individuals who seek roles that expose them to all facets of infrastructure including engineering, technology, design and business. Our team is composed of smart, self-motivated individuals who thrive in a cohesive and results-oriented environment and enjoy the challenge of real responsibility. As a Service Desk Analyst, you will work directly with our highly trained consultants and have access to a large cross-section of engagements and projects that develop your I.T career. You will use your strong analytical skills to develop quality solutions to meet client requirement. The Service Desk Analyst consultant provides remote technical support to our external managed serve clients. This position requires a strong technical skillset, great customer service skills, and the desire to learn. These skills will be used in a fast-paced, fun, team oriented environment. Job Duties and Responsibilities: - Provide phone and email technical support to end-users to resolve any hardware or software issues - Support and troubleshoot workstations, server and network related issues - Perform systems administration for Office 365, Windows Servers, and workstations across multiple customers - Monitor and troubleshoot client backups - Escalate customer issues through the proper channels - Manage cases according to defined severities and case priorities - Maintain client security levels and confidentiality of information - Clearly document support issues and all steps performed in RSM's ticketing system - Monitor trends from reported client cases to isolate possible chronic issues for software, workstation, server, or network infrastructure that indicate failing hardware or software corruption - Update cases and communicate with clients daily or as required until issue is closed Knowledge, Skills and Abilities: - Highly customer focused with ability to provide consistently excellent customer service and professionalism - Excellent written and verbal communication skills - Able to quickly assess situations to pinpoint the scope/source of technical issues in a fast-paced environment - Must be able to manage individual workload - Must be a strong team player - Must possess strong sense of ownership with client relationships
Skills
Active Directory, Tickets, Microsoft, Office, Customer support, break fix, software support, server administrator
Top Skills Details
Active Directory, Tickets, Microsoft, Office, Customer support, break fix, software support,server administrator
Additional Skills & Qualifications
3 years of experience working on a technical helpdesk or equivalent network administration role. Minimum of 3 years of experience in software and hardware troubleshooting on laptops, desktops, servers and network equipment Microsoft Certification (MCSE/MCSA) and Network Certification preferred but not required Bachelor's degree (BA/BS) from an accredited 4-year school is a plus Experience with Office 365 Administration and associated workloads including Outlook and SharePoint Fundamental understanding of TCP/IP Networking Experience with firewalls, such as Cisco, SonicWALL and Meraki Experience with VMWare ESX hosts and vSphere Client for administration Experience with Windows Servers, Azure AD Administration, SharePoint and Teams Administration. Experience with remote solutions, such as Citrix, Remote Desktop Services and VPN Experience with Apple Hardware and MAC OS X Experience with enterprise mobile devices
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $20.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Cedar Rapids,IA.
Application Deadline
This position is anticipated to close on Mar 13, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The Service Desk Analysts role within our IT Infrastructure Consulting group provides you with a unique opportunity to be a part of our dynamic practice. As our company continues to grow, we are looking for individuals who seek roles that expose them to all facets of infrastructure including engineering, technology, design and business. Our team is composed of smart, self-motivated individuals who thrive in a cohesive and results-oriented environment and enjoy the challenge of real responsibility. As a Service Desk Analyst, you will work directly with our highly trained consultants and have access to a large cross-section of engagements and projects that develop your I.T career. You will use your strong analytical skills to develop quality solutions to meet client requirement. The Service Desk Analyst consultant provides remote technical support to our external managed serve clients. This position requires a strong technical skillset, great customer service skills, and the desire to learn. These skills will be used in a fast-paced, fun, team oriented environment. Job Duties and Responsibilities: - Provide phone and email technical support to end-users to resolve any hardware or software issues - Support and troubleshoot workstations, server and network related issues - Perform systems administration for Office 365, Windows Servers, and workstations across multiple customers - Monitor and troubleshoot client backups - Escalate customer issues through the proper channels - Manage cases according to defined severities and case priorities - Maintain client security levels and confidentiality of information - Clearly document support issues and all steps performed in RSM's ticketing system - Monitor trends from reported client cases to isolate possible chronic issues for software, workstation, server, or network infrastructure that indicate failing hardware or software corruption - Update cases and communicate with clients daily or as required until issue is closed Knowledge, Skills and Abilities: - Highly customer focused with ability to provide consistently excellent customer service and professionalism - Excellent written and verbal communication skills - Able to quickly assess situations to pinpoint the scope/source of technical issues in a fast-paced environment - Must be able to manage individual workload - Must be a strong team player - Must possess strong sense of ownership with client relationships
Skills
Active Directory, Tickets, Microsoft, Office, Customer support, break fix, software support, server administrator
Top Skills Details
Active Directory, Tickets, Microsoft, Office, Customer support, break fix, software support,server administrator
Additional Skills & Qualifications
3 years of experience working on a technical helpdesk or equivalent network administration role. Minimum of 3 years of experience in software and hardware troubleshooting on laptops, desktops, servers and network equipment Microsoft Certification (MCSE/MCSA) and Network Certification preferred but not required Bachelor's degree (BA/BS) from an accredited 4-year school is a plus Experience with Office 365 Administration and associated workloads including Outlook and SharePoint Fundamental understanding of TCP/IP Networking Experience with firewalls, such as Cisco, SonicWALL and Meraki Experience with VMWare ESX hosts and vSphere Client for administration Experience with Windows Servers, Azure AD Administration, SharePoint and Teams Administration. Experience with remote solutions, such as Citrix, Remote Desktop Services and VPN Experience with Apple Hardware and MAC OS X Experience with enterprise mobile devices
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $20.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Cedar Rapids,IA.
Application Deadline
This position is anticipated to close on Mar 13, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $20 - $30
