What are the responsibilities and job description for the Service Desk Technician with Security Clearance position at TEKsystems c/o Allegis Group?
Overview :
Our team is seeking qualified help desk technicians to support one of the largest, most collaborative enterprise service desks in the defense space on a 12-month contract with a very long extension. You will be responsible for providing remote support via phone, email, text, and virtual software to millions of global end users in the defense space. The Army Enterprise Service Management platform is responsible for servicing thousands of worldwide end users and customers in the defense space. With this new program. If our client does not effectively fill these service desk roles, then key DOD personnel and end users may be at risk of failed missions due to technical malfunctions. This team will quite literally be responsible for keeping the DOD's technical environment running effectively. Responsibilities :
Under the Army Enterprise Service Desk, the System Support function handles incidents and requests from mission partners anywhere on the globe. You will :
- Resolve technical problems (Tier 1) and answers queries by telephone or self-service ticket in support of internal and / or outside customer computer hardware, software, network, system / application access, and telecommunications systems.
- Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Escalates complex problems to higher tiers as required.
- Documents all customer interactions within a ticketing system. Qualifications :
- Secret clearance.
- Current A , Net , or Sec certification.
- 0-6 months of help desk support experience or customer service experience for the DoD / military. Additional Skills & Qualifications :
- Communication, ability to work well with a team will be very important for this position.
- Intellectual curiosity, agents who come in wanting to learn will prosper
- Transitioning veterans and Military spouses have had tremendous success in the organization.
Company Benefits :
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :
