What are the responsibilities and job description for the Service Desk Technician position at TEKsystems c/o Allegis Group?
Job Details
Description
TEKsystems is seeking a Technical Support Specialist to join our client in Frankfort for an on-site IT support role. This person will be responsible for hardware, systems software and applications software portfolio, including maintenance of data dictionaries, equipment and software installation and upgrades, data conversions, system utilities and change control. Coordinates problem resolution and referrals to other support areas.
KNOWLEDGE & EXPERIENCE:
Ability to identify and troubleshoot defective equipment
Ability to identify and troubleshoot software and application issues
Determine and resolve hardware issues prior to deployment
Possess network room knowledge and experience
ESSENTIAL CHARACTERISTICS OF THE SUCCESSFUL CANDIDATE:
Excellent customer service skills
Excellent organization skills
Strong written and verbal communication skills
Ability to multi-task while taking phone calls in a fast paced environment
Self-motivated
MINIMUM REQUIREMENTS:
Education: Bachelor's degree in Computer Science.
Education Substitute: Associates Degree with 2 yrs. job related experience or High School Diploma with 4 yrs. job related experience.
SPECIAL REQUIREMENTS: (LICENSES, REGULATIONS, CERTIFICATES, ADVANCED EDUCATION, ETC.)
Network Operating Systems
Computer Technical Certification is a plus in the following MOS, MTA, MCP, A OR MCITP
General Understanding of the ITIL Framework
TYPICAL WORKING CONDITIONS AND UNIQUE PHYSICAL REQUIREMENTS:
08:00 - 17:00 M-F
Work is primarily performed in an office setting
Must be able to climb ladder
Ability to lift 50 lbs.
Skills
Windows 10, Desktop Troubleshooting, Desktop Pc Support, Printer Support, Outlook, Office 365, Hardware Support, Software Troubleshooting, Customer Service Oriented, Interpersonal Skills, Troubleshooting Windows, Troubleshooting, Technical Support Fun, Technical support, Windows, Active directory, Customer service, Hardware, Call center, Remote support, Application support, Software support, Exchange, Ticketing system, O365, Remote desktop, Customer support, Microsoft office, Helpdesk troubleshooting, Phone support, Help desk support, Microsoft, Help Desk, Service Desk, Mobile, Servicenow, Password reset, Incident management, Vpn, A , Desktop, Mobile device, Printers
Top Skills Details
Windows 10,Desktop Troubleshooting,Desktop Pc Support,Printer Support,Outlook,Office 365,Hardware Support,Software Troubleshooting,Customer Service Oriented,Interpersonal Skills,Troubleshooting Windows,Troubleshooting,Technical Support Fun,Technical supp
Additional Skills & Qualifications
Must have enthusiasm for IT and supporting end users - great customer service skills.
TEK has multiple Desktop Support Techs and Service Desk Techs working for this client currently.
Interpersonal skills and communication skills are very important.
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $17.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Frankfort,KY.
Application Deadline
This position is anticipated to close on Mar 13, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
TEKsystems is seeking a Technical Support Specialist to join our client in Frankfort for an on-site IT support role. This person will be responsible for hardware, systems software and applications software portfolio, including maintenance of data dictionaries, equipment and software installation and upgrades, data conversions, system utilities and change control. Coordinates problem resolution and referrals to other support areas.
KNOWLEDGE & EXPERIENCE:
Ability to identify and troubleshoot defective equipment
Ability to identify and troubleshoot software and application issues
Determine and resolve hardware issues prior to deployment
Possess network room knowledge and experience
ESSENTIAL CHARACTERISTICS OF THE SUCCESSFUL CANDIDATE:
Excellent customer service skills
Excellent organization skills
Strong written and verbal communication skills
Ability to multi-task while taking phone calls in a fast paced environment
Self-motivated
MINIMUM REQUIREMENTS:
Education: Bachelor's degree in Computer Science.
Education Substitute: Associates Degree with 2 yrs. job related experience or High School Diploma with 4 yrs. job related experience.
SPECIAL REQUIREMENTS: (LICENSES, REGULATIONS, CERTIFICATES, ADVANCED EDUCATION, ETC.)
Network Operating Systems
Computer Technical Certification is a plus in the following MOS, MTA, MCP, A OR MCITP
General Understanding of the ITIL Framework
TYPICAL WORKING CONDITIONS AND UNIQUE PHYSICAL REQUIREMENTS:
08:00 - 17:00 M-F
Work is primarily performed in an office setting
Must be able to climb ladder
Ability to lift 50 lbs.
Skills
Windows 10, Desktop Troubleshooting, Desktop Pc Support, Printer Support, Outlook, Office 365, Hardware Support, Software Troubleshooting, Customer Service Oriented, Interpersonal Skills, Troubleshooting Windows, Troubleshooting, Technical Support Fun, Technical support, Windows, Active directory, Customer service, Hardware, Call center, Remote support, Application support, Software support, Exchange, Ticketing system, O365, Remote desktop, Customer support, Microsoft office, Helpdesk troubleshooting, Phone support, Help desk support, Microsoft, Help Desk, Service Desk, Mobile, Servicenow, Password reset, Incident management, Vpn, A , Desktop, Mobile device, Printers
Top Skills Details
Windows 10,Desktop Troubleshooting,Desktop Pc Support,Printer Support,Outlook,Office 365,Hardware Support,Software Troubleshooting,Customer Service Oriented,Interpersonal Skills,Troubleshooting Windows,Troubleshooting,Technical Support Fun,Technical supp
Additional Skills & Qualifications
Must have enthusiasm for IT and supporting end users - great customer service skills.
TEK has multiple Desktop Support Techs and Service Desk Techs working for this client currently.
Interpersonal skills and communication skills are very important.
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $17.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Frankfort,KY.
Application Deadline
This position is anticipated to close on Mar 13, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $17 - $23
