What are the responsibilities and job description for the ServiceDesk with Security Clearance position at TEKsystems c/o Allegis Group?
Job Description
As an Enterprise Service Desk Specialist you will play a critical role in supporting the one of the world's largest IT networks NMCI (Navy Marine Corps Intranet). This Service Desk play an integral role in the NGEN SMIT contract providing Marine Corps End Users with appropriate, timely, and reliable IT support to ensure mission readiness.
Responsibilities fall into 3 categoires :
1.) Tier 1 Support :
Serve as the initial point of contact for IT-related problems.
Provide phone and online support to users.
Perform troubleshooting and resolve technical issues.
Follow escalation protocols as necessary. 2.) Health and Status Monitoring :
Monitor the health and status of the networks.
Document and communicate outage information to co-workers and customers. 3.)Ticket Management :
Execute scripts.
Open and close tickets.
Correlate events and incidents for management of Information Technology (IT) services. Common Tasks Could include :
Password resets within Active Directory, Internet Browser troubleshooting, Layer 1 Network Connectivty Troubleshooting, DNS / IP address troubleshooting, Root Cause anlyisis of on-going issues, Email / Exchange issues, application install / troubleshooting, Printer / Network Drive mapping, telephony issues, desktop workstation issues, etc. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off / Leave (PTO, Vacation or Sick Leave)
o This position requires an active DoD Clearance (Secret, Top Secret, Top Secret / SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret)
o Because an active or interim DoD clearance is required, U.S. Citizenship is required
