What are the responsibilities and job description for the Technical Support Representative position at TEKsystems c/o Allegis Group?
Job Details
Join a Large Tech-Developer for Military & Law Enforcement here in the Valley!
Job Description:
What to Expect (Job Responsibilities):
Performance Expectations:
Main Position Details:
Start: 3/17
Pay: $27/hr - $28/Hr
Schedule: Monday - Friday around standard hours
Location: Scottsdale, AZ. Near the 101 & N Scottsdale Rd. 4 days onsite, 1 in office after training.
Duration: 6 Month Contract to Hire
Required Qualifications:
Preferred Qualifications:
Secondary Skills (Nice to Have):
#prioritywest
Pay and Benefits
The pay range for this position is $27.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Phoenix,AZ.
Application Deadline
This position is anticipated to close on Mar 7, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job Description:
What to Expect (Job Responsibilities):
- Troubleshoot and resolve technical issues related to various products and software
- Build and maintain subject matter expertise of all company products and solutions
- Assist customers through multiple communication channels
- Report bugs and trends to stakeholders for process improvement
- Provide first-class technical support to customers
Performance Expectations:
- 40% Cases, Emails, & Chat - 60% Calls
- Calls on average take 10 minutes
- Around 20 Calls per day
Main Position Details:
Start: 3/17
Pay: $27/hr - $28/Hr
Schedule: Monday - Friday around standard hours
Location: Scottsdale, AZ. Near the 101 & N Scottsdale Rd. 4 days onsite, 1 in office after training.
Duration: 6 Month Contract to Hire
Required Qualifications:
- 3 years of technical support experience in software, hardware, web-based solutions, or e-commerce platforms
- Excellent verbal and written communication skills
- Proficiency with Windows operating systems, mobile devices, and cloud-based solutions
- Strong analytical and troubleshooting skills
- Proficiency with Microsoft Office
Preferred Qualifications:
- Fluency in multiple languages
- Passion for helping people and solving problems
- Self-driven with the ability to work independently
- Experience in a firearms environment
- Ability to articulate technical information to clients with varying IT knowledge
Secondary Skills (Nice to Have):
- Networking skills
- Excellent customer service
- Fluency with technology
#prioritywest
Pay and Benefits
The pay range for this position is $27.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Phoenix,AZ.
Application Deadline
This position is anticipated to close on Mar 7, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $27 - $28
