What are the responsibilities and job description for the Technical Support Specialist position at TEKsystems c/o Allegis Group?
Job Details
Description
Job Summary: The Senior Systems Analyst is responsible for providing advanced user support for internally built applications. This role involves troubleshooting, analyzing, and resolving complex technical issues, as well as collaborating with development teams to enhance application functionality. The Senior Systems Analyst will also play a key role in user training and documentation. Key Responsibilities: User Support: o Provide advanced technical support to users of internally built applications. o Troubleshoot and resolve complex application issues in a timely manner. o Serve as the primary point of contact for user inquiries and support requests. o Escalate unresolved issues to the appropriate development teams. Application Analysis: o Analyze user requirements and system specifications to identify areas for improvement. o Collaborate with development teams to design and implement application enhancements. o Conduct system testing and validation to ensure applications meet user needs. Documentation and Training: o Develop and maintain comprehensive user guides and technical documentation. o Conduct training sessions for users to enhance their understanding and utilization of applications. o Create and update FAQs and knowledge base articles to assist users in troubleshooting common issues. Collaboration and Communication: o Work closely with cross-functional teams, including developers, QA, and project managers, to ensure seamless application support. o Communicate effectively with users to understand their needs and provide appropriate solutions. o Participate in regular team meetings to discuss application performance and user feedback. Continuous Improvement: o Identify opportunities for process improvements and implement best practices for user support. o Stay updated with the latest industry trends and technologies to enhance application support capabilities. o Provide input on the development of new applications and features based on user feedback.
Skills
Sql, Business analysis, support requests, technical support, customer service, support, troubleshooting, help desk support
Top Skills Details
Sql,Business analysis,support requests,technical support,customer service,support,troubleshooting
Additional Skills & Qualifications
Looking for someone to come in and help the team support all the calls they get from the field users of a proprietary app and website. Everything from troubleshooting app start up issues to working with the SAP team to identify issues.
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $40.00 - $60.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Oklahoma City,OK.
Application Deadline
This position is anticipated to close on Feb 28, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job Summary: The Senior Systems Analyst is responsible for providing advanced user support for internally built applications. This role involves troubleshooting, analyzing, and resolving complex technical issues, as well as collaborating with development teams to enhance application functionality. The Senior Systems Analyst will also play a key role in user training and documentation. Key Responsibilities: User Support: o Provide advanced technical support to users of internally built applications. o Troubleshoot and resolve complex application issues in a timely manner. o Serve as the primary point of contact for user inquiries and support requests. o Escalate unresolved issues to the appropriate development teams. Application Analysis: o Analyze user requirements and system specifications to identify areas for improvement. o Collaborate with development teams to design and implement application enhancements. o Conduct system testing and validation to ensure applications meet user needs. Documentation and Training: o Develop and maintain comprehensive user guides and technical documentation. o Conduct training sessions for users to enhance their understanding and utilization of applications. o Create and update FAQs and knowledge base articles to assist users in troubleshooting common issues. Collaboration and Communication: o Work closely with cross-functional teams, including developers, QA, and project managers, to ensure seamless application support. o Communicate effectively with users to understand their needs and provide appropriate solutions. o Participate in regular team meetings to discuss application performance and user feedback. Continuous Improvement: o Identify opportunities for process improvements and implement best practices for user support. o Stay updated with the latest industry trends and technologies to enhance application support capabilities. o Provide input on the development of new applications and features based on user feedback.
Skills
Sql, Business analysis, support requests, technical support, customer service, support, troubleshooting, help desk support
Top Skills Details
Sql,Business analysis,support requests,technical support,customer service,support,troubleshooting
Additional Skills & Qualifications
Looking for someone to come in and help the team support all the calls they get from the field users of a proprietary app and website. Everything from troubleshooting app start up issues to working with the SAP team to identify issues.
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $40.00 - $60.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Oklahoma City,OK.
Application Deadline
This position is anticipated to close on Feb 28, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $40 - $60
