What are the responsibilities and job description for the Tier 2 Service Desk TS/SCI/POLY position at TEKsystems c/o Allegis Group?
Job Details
Description
This is hiring to fill a days or swings position in Colorado Springs There will be 1 weekend a month. Please see WORK ENVIRONMENT section for Shift differential rates and if candidate makes a permanent shift move there hourly rate will come down and so will our bill rate. Supporting worldwide DIA (Defense Intelligence Agency) as the First point of contact for IT problem resolutions, helping to increase user satisfaction , reduce resolution time, and consolidate and standardize remote and in-field customer support at the enterprise level. Position Description: Resolves technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/ application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Essential Job Functions: - Provides first contract and incident resolution to customer with H/W, S/W and application problems. This includes both customer telephone support as well as electronically submitted requests. - Provides Polite and customer friendly service support for problem resolution - Attempt to resolve as many incidents during your first contact, or at Tier 2. Efficiently escalates to higher Tier III when required. - Documents incidents status and solutions in incident database tools - Possesses current working knowledge of computers, printers. laptops, and common windows applications - Works through various types of Tier III issues with telephone assist - Provides answers to Frequently Asked Questions or solution to common problems as part of a customer self-help capability - Flexibility necessary, as shifts very 8570 IAT II certification within 120 days of start date A , HDI, ITIL Foundation OR Microsoft 365
Skills
help desk, customer service, windows 10, TS/SCI, Poly, DSS, Defense Intelligence Agency, DIA, Tier 1, Entry-level
Top Skills Details
help desk,customer service,windows 10
Additional Skills & Qualifications
What I need from you to submit: Candidate's Resume Candidate Submission Form (attached) Security Plus Certificate (for Tier 2 only) Signed R2R (attached)
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $30.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Colorado Springs,CO.
Application Deadline
This position is anticipated to close on Feb 7, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
This is hiring to fill a days or swings position in Colorado Springs There will be 1 weekend a month. Please see WORK ENVIRONMENT section for Shift differential rates and if candidate makes a permanent shift move there hourly rate will come down and so will our bill rate. Supporting worldwide DIA (Defense Intelligence Agency) as the First point of contact for IT problem resolutions, helping to increase user satisfaction , reduce resolution time, and consolidate and standardize remote and in-field customer support at the enterprise level. Position Description: Resolves technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/ application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Essential Job Functions: - Provides first contract and incident resolution to customer with H/W, S/W and application problems. This includes both customer telephone support as well as electronically submitted requests. - Provides Polite and customer friendly service support for problem resolution - Attempt to resolve as many incidents during your first contact, or at Tier 2. Efficiently escalates to higher Tier III when required. - Documents incidents status and solutions in incident database tools - Possesses current working knowledge of computers, printers. laptops, and common windows applications - Works through various types of Tier III issues with telephone assist - Provides answers to Frequently Asked Questions or solution to common problems as part of a customer self-help capability - Flexibility necessary, as shifts very 8570 IAT II certification within 120 days of start date A , HDI, ITIL Foundation OR Microsoft 365
Skills
help desk, customer service, windows 10, TS/SCI, Poly, DSS, Defense Intelligence Agency, DIA, Tier 1, Entry-level
Top Skills Details
help desk,customer service,windows 10
Additional Skills & Qualifications
What I need from you to submit: Candidate's Resume Candidate Submission Form (attached) Security Plus Certificate (for Tier 2 only) Signed R2R (attached)
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $30.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Colorado Springs,CO.
Application Deadline
This position is anticipated to close on Feb 7, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $30 - $35
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