What are the responsibilities and job description for the VoIP Engineer position at TEKsystems c/o Allegis Group?
Job Details
Description
As a VoIP Engineer, the individual will monitor and control the performance and status of voice and video resources across multiple enclaves and locations utilizing software and hardware tools. In this role, the Engineer will configure and install VoIP hardware/software replacements and upgrades. In addition, the individual will work to ensure all voice applicable STIGs and vulnerabilities are resolved or mitigated in a timely manner
Responsibilities
Identifies and diagnoses problems and factors affecting voice services
Troubleshoots voice related issues and outages, which may occur during non-core hours
Works with vendors in support of the ITCSU
Ensures all voice applicable STIGs and vulnerabilities are resolved or mitigated in a timely manner
Performs preventative maintenance services on all devices within the VoIP area of responsibility
Maintains a current understanding of emerging technologies and trends in voice and video services
Performs other tasks as required by OSC and the Government contracting office
Required Qualifications/Education and Experience
High School diploma or equivalent
Three (3) years of experience designing, building, and/or maintaining communications systems with minimum of one (1) year experience with CISCO Unified Communications Manager (CUCM) Version 10.5 or newer
Knowledge of cable management and patching with Ethernet and analog phones
Prior experience with SIP, SCCP, MGoogle Cloud Platform, PSTN, and H.323.
Must have and maintain CCNA Route and Switch certification and/or CCNA Collaboration certification
Must be DoD 8570 certified at the IAT-II / IAM-II level.
Must have and maintain a Secret personnel clearance and must be eligible for a TS
Preferred Qualifications/Education and Experience
Prior experience with Cisco Unity, Cisco Presences, Cisco Emergency Responder, and Cisco UCCX
Additional Skills & Qualifications
Unified Communication (UC) experience; technical refresh; Integrate with legacy technology to new technology
This candidate will be responsible for all escalated tickets at the Russell Knox Building.
This candidate can expect a large volume of tickets weekly. Usually, the tickets are for phone number changes, phone conversions, UC systems, and increasing the volume and userbase
Preferred but not required:
CCNA Voice Certification
CCNA Route and Switch and/or CCNA Collaboration certifications
no foreign entanglements
It is highly preferred to have a minimum of a Top Secret clearance but they can take a secret if needed
Pay and Benefits
The pay range for this position is $60.00 - $65.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Quantico,VA.
Application Deadline
This position is anticipated to close on Mar 7, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
As a VoIP Engineer, the individual will monitor and control the performance and status of voice and video resources across multiple enclaves and locations utilizing software and hardware tools. In this role, the Engineer will configure and install VoIP hardware/software replacements and upgrades. In addition, the individual will work to ensure all voice applicable STIGs and vulnerabilities are resolved or mitigated in a timely manner
Responsibilities
Identifies and diagnoses problems and factors affecting voice services
Troubleshoots voice related issues and outages, which may occur during non-core hours
Works with vendors in support of the ITCSU
Ensures all voice applicable STIGs and vulnerabilities are resolved or mitigated in a timely manner
Performs preventative maintenance services on all devices within the VoIP area of responsibility
Maintains a current understanding of emerging technologies and trends in voice and video services
Performs other tasks as required by OSC and the Government contracting office
Required Qualifications/Education and Experience
High School diploma or equivalent
Three (3) years of experience designing, building, and/or maintaining communications systems with minimum of one (1) year experience with CISCO Unified Communications Manager (CUCM) Version 10.5 or newer
Knowledge of cable management and patching with Ethernet and analog phones
Prior experience with SIP, SCCP, MGoogle Cloud Platform, PSTN, and H.323.
Must have and maintain CCNA Route and Switch certification and/or CCNA Collaboration certification
Must be DoD 8570 certified at the IAT-II / IAM-II level.
Must have and maintain a Secret personnel clearance and must be eligible for a TS
Preferred Qualifications/Education and Experience
Prior experience with Cisco Unity, Cisco Presences, Cisco Emergency Responder, and Cisco UCCX
Additional Skills & Qualifications
Unified Communication (UC) experience; technical refresh; Integrate with legacy technology to new technology
This candidate will be responsible for all escalated tickets at the Russell Knox Building.
This candidate can expect a large volume of tickets weekly. Usually, the tickets are for phone number changes, phone conversions, UC systems, and increasing the volume and userbase
Preferred but not required:
CCNA Voice Certification
CCNA Route and Switch and/or CCNA Collaboration certifications
no foreign entanglements
It is highly preferred to have a minimum of a Top Secret clearance but they can take a secret if needed
Pay and Benefits
The pay range for this position is $60.00 - $65.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Quantico,VA.
Application Deadline
This position is anticipated to close on Mar 7, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $60 - $65
