What are the responsibilities and job description for the WebEx Contact Center Engineer position at TEKsystems c/o Allegis Group?
Job Details
Top Skills' Details
The top skills they are looking for are:
UCCE
WebEx Contact Center - WxCC
Google Dialog flow
Python
Conversation IVR
Generative AI
Description
We are currently seeking a WebEx Contact Center & UCCE Support Engineer for a long-term contract. The Engineer should have some technical background, critical thinking skills and a "do the right thing" attitude.
Cisco Contact Center Applications Engineer
Cisco Technologies used (5 years experience in listed version or earlier versions).
ICM 12.6
CVP/Call Studio 12.6
Finesse 12.6
CUIC 12.6
UCM 12.5/14.0
Other Technologies used (2 years experience preferred).
SQL Server
Calabrio Call Recording
Verizon Inbound Network Manager
AT&T Route IT
Microsoft Visio
Handle assigned workflow in Atlassian JIRA
Bonus Points.
Python programming language
Google Dialogflow
Webex Contact Center
Day to Day Responsibilities:
Communicate with business clients and organize and execute contact center implementations. This could involve activating a completely new contact center site, creating contact center applications based on requirements, modifying existing applications, and handling reporting needs.
Responsible for full contact center application delivery cycle from late design stage to full implementation.
Train supervisors/agents in the use of Cisco contact center products.
Explain contact center technologies to non-technical audiences.
Comfortable leading conference calls with business associates at all levels to agree contact center designs, implementations, and deadlines.
Support go-lives via remote chat and conferencing (Webex).
Document implementations and/or changes in Microsoft Visio.
Comfortable with Cisco Contact Center infrastructure and processes. The role plays a part in the on-call rotation (one week in every seven to ten) and will be expected to handle outages if required.
Comfortable working with little supervision.
Skills
reporting, UCCE, Cloud
Top Skills Details
reporting, UCCE
Additional Skills & Qualifications
UCCE experience needed.
The role plays a part in the on-call rotation (one week in every seven to ten) and will be expected to handle outages if required.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $48.00 - $58.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Feb 28, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The top skills they are looking for are:
UCCE
WebEx Contact Center - WxCC
Google Dialog flow
Python
Conversation IVR
Generative AI
Description
We are currently seeking a WebEx Contact Center & UCCE Support Engineer for a long-term contract. The Engineer should have some technical background, critical thinking skills and a "do the right thing" attitude.
Cisco Contact Center Applications Engineer
Cisco Technologies used (5 years experience in listed version or earlier versions).
ICM 12.6
CVP/Call Studio 12.6
Finesse 12.6
CUIC 12.6
UCM 12.5/14.0
Other Technologies used (2 years experience preferred).
SQL Server
Calabrio Call Recording
Verizon Inbound Network Manager
AT&T Route IT
Microsoft Visio
Handle assigned workflow in Atlassian JIRA
Bonus Points.
Python programming language
Google Dialogflow
Webex Contact Center
Day to Day Responsibilities:
Communicate with business clients and organize and execute contact center implementations. This could involve activating a completely new contact center site, creating contact center applications based on requirements, modifying existing applications, and handling reporting needs.
Responsible for full contact center application delivery cycle from late design stage to full implementation.
Train supervisors/agents in the use of Cisco contact center products.
Explain contact center technologies to non-technical audiences.
Comfortable leading conference calls with business associates at all levels to agree contact center designs, implementations, and deadlines.
Support go-lives via remote chat and conferencing (Webex).
Document implementations and/or changes in Microsoft Visio.
Comfortable with Cisco Contact Center infrastructure and processes. The role plays a part in the on-call rotation (one week in every seven to ten) and will be expected to handle outages if required.
Comfortable working with little supervision.
Skills
reporting, UCCE, Cloud
Top Skills Details
reporting, UCCE
Additional Skills & Qualifications
UCCE experience needed.
The role plays a part in the on-call rotation (one week in every seven to ten) and will be expected to handle outages if required.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $48.00 - $58.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Feb 28, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $48 - $58
