What are the responsibilities and job description for the Call Center Representative position at Teksystems Careers?
For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.
Customer service representative working in a call center environment
Handling inbound calls and some follow up calls
Answers calls and questions on prior authorization, general questions and some confidential information
Great customer service with high level attention to detail. Entering information accurately
Measured on Quality and Accuracy might range from 50-100 calls a day depending on complexity.
Utilize multiple systems and programs to track information and update communication with customers
- Skills
- Top Skills Details
- Additional Skills & Qualifications
- at least a year of high volume call center experience in last 2-3 years
- typing at least 30wpm
- Experience Level
- Pay and Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off / Leave (PTO, Vacation or Sick Leave)
- Workplace Type
- Application Deadline
PBM, Healthcare, customer service, medicare, call center, metrics, inbound, medical, doctor, physician, pharmacy
PBM, Healthcare, customer service, medicare, call center, metrics, inbound, medical, doctor, physician, pharmacy
1 year of call center
Entry Level
The pay range for this position is $21.00 - $21.00 / hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :
This is a fully onsite position in San Diego,CA.
This position is anticipated to close on Feb 14, 2025.
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $21
