What are the responsibilities and job description for the Desktop Support Technician position at TEKsystems Careers?
Description
We are searching for a Level 2 Desktop Support Technician in Waukegan. As a Level 2 Desktop Support Technician, you will be responsible for diagnosing and resolving software and hardware incidents, tasks, and requests escalated through service management software. This includes, but is not limited to, operating systems (Windows and Mac), mobile devices, printers, peripherals, and a range of software applications.
Key Responsibilities :
Diagnose and resolve software and hardware incidents, tasks, and requests escalated through service management software.
Ensure completion of all assigned work and maintain proper communication with clients, meeting service level agreements, customer satisfaction, and service demands.
Perform programming and related administrative tasks for managed printers.
Conduct hands-on physical repair of laptops.
Comply with all company training, legal, and ethical requirements.
Skills and Qualifications :
Ability to be certified in Dell and HP hardware repairs.
Strong customer service orientation.
Adaptive, flexible, and possess good problem-solving skills.
Effective communication skills, both verbal and written.
Experience with desktop break / fix and computer hardware services, including break / fix laptops.
Experience with managed print services, including remote printer programming.
Experience and Education :
2-4 years of relevant experience.
Top Skills Required :
Certification in Dell and HP hardware repairs.
Strong customer service orientation.
Adaptability and flexibility.
Effective verbal and written communication skills.
Strong problem-solving skills.
Pay and Benefits
The pay range for this position is $22.00 - $24.00 / hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off / Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in North Chicago,IL.
Application Deadline
This position is anticipated to close on Feb 14, 2025. About TEKsystems : We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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San Bernardino, CA
Full Time