What are the responsibilities and job description for the 3rd Shift - Care Coordinator II position at TEKsystems?
Job Description
Job Description
Job Description :
Third Shift REMOTE Care Coordinator - working directly with the Concierge Team- After Hours, holidays and Weekends.
HOURS : 5pm – 8am during the week, and 24 / 7 on weekends and holidays
Remote – Florida based
Position Purpose :
Supports care management activities and the teams assigned to members to ensure services are delivered by the healthcare providers and partners and continuity of care / member satisfaction is achieved. Interacts with members by performing member outreach telephonically or through home-visits and documents the plan for care / services of activities.
Provides outreach to members via phone or home visits to engage members and discuss care plan / service plan including next steps resources questions or concerns related to recommended care and ongoing education for the member throughout care / service as appropriate
- Taking calls from parents and caregivers anytime the caregiver is experiencing any unexpected issue in the care of the child (night nurse called off, medication not being filled at pharmacy, delivery of medical supplies delayed, etc.)
- Taking the information provided from the call and working with the caregiver / parent to find resolution.
- Supporting 800 – 1000 members (small population)
- Calls are based on volume.
- Most important note would be that the team is looking to deliver quality care to each caregiver / parent
- White Glove Service
- All training will be held online
REQUIREMENTS NEEDED :
Call center experience
healthcare experience
Front desk / receptionist within a healthcare setting
customer service within a healthcare setting
1. 2-3 years managed care setting, medical office or facility setting with demonstration of medical administration duties
2. Thorough knowledge of customer service, utilization review or claims processing practices in a managed care environment
3. Troubleshooting and problem solving
Education / Experience :
Requires a High School diploma or GED
Requires 1 - 2 years of related experience
Pay and Benefits
The pay range for this position is $18.00 - $22.00 / hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Feb 19, 2025.
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $18 - $22
