What are the responsibilities and job description for the Account Support Specialist position at TEKsystems?
Description
Responsible for obtaining and maintaining long-term customers by understanding customer inquires and building strong relationships
Answer inbound inquires via phone and email from customers
Enter in customer orders, respond to customer needs and questions
Deescalate customer issues and inform management of ongoing customer concerns when necessary
Provide accurate price quotes, shipping availability, order changes, etc. to customers
Provide outstanding customer service with high sense or urgency
Work with internal sales and warehouse teams to answer customer questions
Skills
account manager, customer service, call center, order entry
Additional Skills & Qualifications
2 years of customer service experience (manufacturing CSR, call center, order entry, retail management)
OR B.A. Degree and 6 months of customer service exp
Sales support or order entry experience
Pay and Benefits
The pay range for this position is $21.00 - $24.00 / hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off / Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Brooklyn Park,MN.
Application Deadline
This position is anticipated to close on Mar 8, 2025.
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $21 - $24
