What are the responsibilities and job description for the Bilingual Customer Service Representative position at TEKsystems?
Job Title: Bilingual Customer Service Representative
Job Description We are seeking a dedicated Bilingual Customer Service Representative to professionally handle incoming requests from customers. This role involves thoroughly and efficiently gathering customer information, accessing and fulfilling customer needs, and balancing inbound and outbound calls while meeting or exceeding key performance indicators. The successful candidate will continuously evaluate and identify opportunities to drive process improvements, process incoming orders, resolve issues, process returns, and complete outbound calling to prospects and existing customers.
Responsibilities
* Professionally handle incoming requests from customers.
* Thoroughly and efficiently gather customer information, access and fulfill customer needs.
* Maintain a balance of inbound and outbound calls while meeting or exceeding key performance indicators.
* Continuously evaluate and identify opportunities to drive process improvements.
* Process incoming orders, resolve issues, process returns, and complete outbound calling to prospects and existing customers.
Essential Skills
* Fluent in English and Spanish
* 2 years of customer service experience, preferably in a call center
* Proficiency with Microsoft Office
* Ability to score 30 WPM on a typing test
* High School Diploma or GED
Additional Skills & Qualifications
* Strong data entry and computer support skills
* Excellent communication and customer care skills
* Experience with outbound calls and order entry
Why Work Here? You will join a small-knit office with lots of room for growth. We frequently promote from within, providing ample opportunities for career advancement. Our office, built in the early 2000s, is constantly being upgraded with new equipment and office spaces. Enjoy a work environment with no weekend shifts, shift bids based on attendance and accuracy, annual reviews and raises, and fun activities like family outings, pot lucks, and food trucks. Our unique 'quack awards' program rewards employees for their hard work with gift cards.
Work Environment You will work in a small office environment with your own desk/cubicle, computer, and phone. The office has around 20-30 employees, fostering a close-knit atmosphere. Between calls, employees are free to engage in personal activities such as knitting, coloring, or browsing social media. The owner and staff are known for their friendliness and supportive nature.
Job Type & Location This is a Permanent position based out of Sioux Falls, South Dakota.
Pay and Benefits The pay range for this position is $34320.00 - $37440.00
Benefits can be found at the link in the Employee Value Proposition link above. Please reach out to further questions.
Workplace Type This is a fully onsite position in Sioux Falls,SD.
Application Deadline This position will be accepting applications until Jan 31, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job Description We are seeking a dedicated Bilingual Customer Service Representative to professionally handle incoming requests from customers. This role involves thoroughly and efficiently gathering customer information, accessing and fulfilling customer needs, and balancing inbound and outbound calls while meeting or exceeding key performance indicators. The successful candidate will continuously evaluate and identify opportunities to drive process improvements, process incoming orders, resolve issues, process returns, and complete outbound calling to prospects and existing customers.
Responsibilities
* Professionally handle incoming requests from customers.
* Thoroughly and efficiently gather customer information, access and fulfill customer needs.
* Maintain a balance of inbound and outbound calls while meeting or exceeding key performance indicators.
* Continuously evaluate and identify opportunities to drive process improvements.
* Process incoming orders, resolve issues, process returns, and complete outbound calling to prospects and existing customers.
Essential Skills
* Fluent in English and Spanish
* 2 years of customer service experience, preferably in a call center
* Proficiency with Microsoft Office
* Ability to score 30 WPM on a typing test
* High School Diploma or GED
Additional Skills & Qualifications
* Strong data entry and computer support skills
* Excellent communication and customer care skills
* Experience with outbound calls and order entry
Why Work Here? You will join a small-knit office with lots of room for growth. We frequently promote from within, providing ample opportunities for career advancement. Our office, built in the early 2000s, is constantly being upgraded with new equipment and office spaces. Enjoy a work environment with no weekend shifts, shift bids based on attendance and accuracy, annual reviews and raises, and fun activities like family outings, pot lucks, and food trucks. Our unique 'quack awards' program rewards employees for their hard work with gift cards.
Work Environment You will work in a small office environment with your own desk/cubicle, computer, and phone. The office has around 20-30 employees, fostering a close-knit atmosphere. Between calls, employees are free to engage in personal activities such as knitting, coloring, or browsing social media. The owner and staff are known for their friendliness and supportive nature.
Job Type & Location This is a Permanent position based out of Sioux Falls, South Dakota.
Pay and Benefits The pay range for this position is $34320.00 - $37440.00
Benefits can be found at the link in the Employee Value Proposition link above. Please reach out to further questions.
Workplace Type This is a fully onsite position in Sioux Falls,SD.
Application Deadline This position will be accepting applications until Jan 31, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
