What are the responsibilities and job description for the Bilingual Customer Service Representative position at TEKsystems?
In this role you will handle both inbound and outbound phone calls to help patients using the program; our goals are to grow our program enrollment, drive payment activity, and provide first-class customer service. Outbound calls consistent of asking customers for payments.
- You will serve as primary phone contact and handle all inbound calls from account holders, and potential account holders.
- You will place outbound calls to account holder, which includes welcome calls to new account holders, calls on past due accounts, servicing calls to non-enrolled accounts, and special one-off campaigns to support our ongoing mission of patient advocacy.
- You will provide white-glove, first-class service as an advocate for the patient and an ambassador for the brand.
- Skills & Qualifications :
- 2 years of customer service experience.
- 1 years of call center experience highly preferred.
- Must have quite / private workspace and high speed internet.
- Must be Bilingual in Spanish and English.
- Schedule :
- looking for availability between 5am-5pm Mon - Fri (will be scheudled 40 hours per week).
- Pay and Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off / Leave (PTO, Vacation or Sick Leave)
- Workplace Type
- Application Deadline
The pay range for this position is $19.00 - $20.50 / hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :
This is a hybrid position in Beaverton,OR.
This position is anticipated to close on Feb 5, 2025.
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $19 - $21
