Bilingual Customer Service Representative

JOB SUMMARY

First point of contact for customers the Loyalty Services Specialist is responsible for addressing customer service concerns inquiries and activities. The Loyalty Services Specialist is responsible for retention and selling the value of Combined products and services. As a Loyalty Services Specialist he/she is responsible for creating a positive customer experience through professionalism amicability and knowledge of Combineds products and systems.

RESPONSIBILITIES

- Prior working knowledge of product information of Combined products and services.

- Provides routine information and support to Designated Customers such as Worksite Policyholders and other lines of business administered by Combined Insurance.

- Ability to sell the value and retain policyholders

- Services customers via inbound and outbound calls to assist those that wish to cancel their existing insurance coverage by reviewing products benefits and/or solving service and claims issues.

- Assists in the collection of current and past due premiums and may support additional call domains such as Claim Inquiry Policyholder/Policy administration billing/payments or Agent servicing on a as needed basis.

- Ability to service 90 of calls independently using the tools and resources acquired in training and continued experience.

- Collects documents and enters data from and into multiple applications.

SKILLS

- Prior working knowledge of product information of Combined products and services

- Provide a needs analysis assessment for what a policyholder may need

- Strong verbal and written skills - in both spanish and english

- Ability to partner with others to resolve issues resulting in service or claim related issues

- Ability to utilize critical thinking skills

EDUCATION AND EXPERIENCE

- High School Required Bachelors Degree preferred

- 2-5 years in Customer Service - Combined with knowledge of claims processes

• Bilingual in Spanish and English

Pay and Benefits

The pay range for this position is $22.50 - $23.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Chicago,IL.

Application Deadline

This position is anticipated to close on Mar 4, 2025.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.