What are the responsibilities and job description for the Bilingual Remote Customer Service Rep II position at TEKsystems?
*TEKsystems has a Bilingual Remote Support Coordinator opportunity in* *Indianapolis, IN.*
*Essential Duties and Responsibilities:*
*The Support Coordinator is responsible for the communication and support of investigative sites, including managing calls.*
*The coordinator will also resolve accession holds as assigned by working with sites, project management, and data revision personnel.*
*The coordinator will provide results to site staff by telephone or fax.*
* Updating the database with appropriate information and informing personnel of additional testing needs.
* Effective and timely adherence to management communications, meetings, and Standard Operating Procedures.
* Assisting and supporting in the implementation of global processes and procedures.
* Tracking and reporting metrics as determined by management in the agreed timelines.
* Documenting all service failures, resolving, and escalating to management when appropriate resolution is incomplete.
* Communicating investigator site needs when new policies or procedures are discussed.
* Instilling a culture where patient safety is top priority.
* Promptly address patient safety issues and escalates as needed for resolution.
* Ensuring the investigator's needs are explored prior to implementation of new processes and procedures.
*2 years of call center experience required.*
*Next Steps:** *The recruiting team will reach out to discuss next steps in 10 business days.
*Pay and Benefits*
The pay range for this position is $21.09 - $21.09/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Feb 21, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
*Essential Duties and Responsibilities:*
*The Support Coordinator is responsible for the communication and support of investigative sites, including managing calls.*
*The coordinator will also resolve accession holds as assigned by working with sites, project management, and data revision personnel.*
*The coordinator will provide results to site staff by telephone or fax.*
* Updating the database with appropriate information and informing personnel of additional testing needs.
* Effective and timely adherence to management communications, meetings, and Standard Operating Procedures.
* Assisting and supporting in the implementation of global processes and procedures.
* Tracking and reporting metrics as determined by management in the agreed timelines.
* Documenting all service failures, resolving, and escalating to management when appropriate resolution is incomplete.
* Communicating investigator site needs when new policies or procedures are discussed.
* Instilling a culture where patient safety is top priority.
* Promptly address patient safety issues and escalates as needed for resolution.
* Ensuring the investigator's needs are explored prior to implementation of new processes and procedures.
*2 years of call center experience required.*
*Next Steps:** *The recruiting team will reach out to discuss next steps in 10 business days.
*Pay and Benefits*
The pay range for this position is $21.09 - $21.09/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Feb 21, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $21
