What are the responsibilities and job description for the Bilingual Spanish/English-Customer Service Representative - 1 - Loyalty Services position at TEKsystems?
JOB TITLE :
Bilingual Spanish - Customer Service Representative - Loyalty Services
JOB SUMMARY :
First point of contact for customers the Loyalty Services Specialist is responsible for addressing customer service concerns inquiries and activities. The Loyalty Services Specialist is responsible for retention and selling the value of Combined products and services. As a Loyalty Services Specialist he / she is responsible for creating a positive customer experience through professionalism amicability and knowledge of Combined products and systems.
RESPONSIBILITIES
Services customers via inbound and outbound calls to assist those that wish to cancel their existing insurance coverage by reviewing products benefits and / or solving service and claims issues.
Assists in the collection of current and past due premiums and may support additional call domains such as Claim Inquiry Policyholder / Policy administration billing / payments or Agent servicing on a as needed basis.
Ability to service 90 of calls independently using the tools and resources acquired in training and continued experience.
Collects documents and enters data from and into multiple applications.
Provides instructions and set expectations for policyholders.
Consistently meets or exceeds expectations for departmental standards related to quality average handle time auxiliary time after call work and other KPIs.
Exhibits and practices the Organizations Common Purposes and Shared Traits.
Understands organizational objectives supports process improvements and provides feedback to leadership.
Willingness to perform other duties as assigned.
Expected to be able work various shifts within 7 : 30 a.m. - 6 : 00 p.m. CDT timeframe.
EDUCATION AND EXPERIENCE
High School Required Bachelor's Degree preferred
2-5 years at Combined with knowledge of claims processes and Insurance
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $22.50 - $23.50 / hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off / Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Chicago,IL.
Application Deadline
This position is anticipated to close on Mar 1, 2025.
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $23 - $24
