What are the responsibilities and job description for the Bilingual Spanish/English-Customer Service Representative position at TEKsystems?
TEKsystems has a *Hybrid Bilingual Customer Support *opportunity in *Phoenix, AZ.*
*Essential Duties and Responsibilities:*
*Worksite Representative is responsible for addressing customer service concerns inquiries and activities. The Worksite Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. *
* Answering calls and responding to policyholder inquires related to claims service and intake.
* Provide detailed information about policies statuses.
* Assist with basic technical troubleshooting for self-service related issues.
* Ability to send transfers to the sales team to increase APV revenue.
* Ability to handle claim intake.
*Required Qualifications: *
* Ability to explain detailed policy concepts in a simple way.
* Bilingual in Spanish
* Excellent communication and interpersonal skills.
* Basic computer skills and knowledge of database software.
*Next Steps:** *The recruiting team will reach out to discuss next steps in 10 business days.
*Pay and Benefits*
The pay range for this position is $22.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a hybrid position in Phoenix,AZ.
*Application Deadline*
This position is anticipated to close on Mar 8, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
*Essential Duties and Responsibilities:*
*Worksite Representative is responsible for addressing customer service concerns inquiries and activities. The Worksite Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. *
* Answering calls and responding to policyholder inquires related to claims service and intake.
* Provide detailed information about policies statuses.
* Assist with basic technical troubleshooting for self-service related issues.
* Ability to send transfers to the sales team to increase APV revenue.
* Ability to handle claim intake.
*Required Qualifications: *
* Ability to explain detailed policy concepts in a simple way.
* Bilingual in Spanish
* Excellent communication and interpersonal skills.
* Basic computer skills and knowledge of database software.
*Next Steps:** *The recruiting team will reach out to discuss next steps in 10 business days.
*Pay and Benefits*
The pay range for this position is $22.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a hybrid position in Phoenix,AZ.
*Application Deadline*
This position is anticipated to close on Mar 8, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $22 - $23
