What are the responsibilities and job description for the Bilingual Spanish/English-Customer Service-Worksite Representative position at TEKsystems?
*Job Responsibilities* :-
- Supporting policyholders with insurance product information
- Answering PFP calls and responding to policyholder inquires with claims service and intake related issues
- Provide detailed information about policies statuses
- Assist with basic technical troubleshooting for self-service related issues
- Ability to send transfers to the PFP sales team to increase APV revenue
- Ability to handle claim intake for PFP
- Consistently meets or exceeds expectations for departmental standards related to quality average handle time auxiliary time after call work and other KPIs.
- Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives supports process improvements and provides feedback to leadership.
- Willingness to participate in partnership training and mentoring of Junior Representatives.
- Willingness to perform other duties as assigned.
- Expected to be able work various shifts within 7:30 a.m. - 6:00 p.m. CDT timeframe.
- Represents the Combined tenants: Personal Connection Empathy Problem-Solving and Ownership
*Experience Level*
Entry Level
*Pay and Benefits*
The pay range for this position is $22.50 - $23.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a hybrid position in Phoenix,AZ.
*Application Deadline*
This position is anticipated to close on Apr 23, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
- Supporting policyholders with insurance product information
- Answering PFP calls and responding to policyholder inquires with claims service and intake related issues
- Provide detailed information about policies statuses
- Assist with basic technical troubleshooting for self-service related issues
- Ability to send transfers to the PFP sales team to increase APV revenue
- Ability to handle claim intake for PFP
- Consistently meets or exceeds expectations for departmental standards related to quality average handle time auxiliary time after call work and other KPIs.
- Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives supports process improvements and provides feedback to leadership.
- Willingness to participate in partnership training and mentoring of Junior Representatives.
- Willingness to perform other duties as assigned.
- Expected to be able work various shifts within 7:30 a.m. - 6:00 p.m. CDT timeframe.
- Represents the Combined tenants: Personal Connection Empathy Problem-Solving and Ownership
*Experience Level*
Entry Level
*Pay and Benefits*
The pay range for this position is $22.50 - $23.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a hybrid position in Phoenix,AZ.
*Application Deadline*
This position is anticipated to close on Apr 23, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $23 - $24
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