What are the responsibilities and job description for the Call Center Representative position at TEKsystems?
This is a contract to hire position with a client that is located in Hermitage, TN. These will be fully onsite positions.
Job Duties:
- The CSR's will make outbound calls related to hail damaged automobiles.
- They will work in a high volume call center environment making and taking 100 -110 inbound calls from insurance members with damaged automobiles.
- These calls will last 3-5 mins each. The purpose of the call is to contact an insurance member and help them with their hail claim.
- These CSR's will schedule an estimate for damage with an adjustor and walk the claimant through the process to get their automobile repaired timely.
- They will explain the program from estimate, repair scheduling, auto repairs, rental car, etc.
- Not only will calls me made and received but they will also answer questions via website-chat as well.
- The client is traditionally busy March-August. This is when their call volume is the highest.
Pay Rate: Starting pay will be $20/hr
Skills/Qualifications Need:
- The candidate must be technology savvy - comfortable with dual monitors, multiple web based programs, SMS Chat functions, and working in MS Teams.
- Education = High School or GED.
- Prior experience in the auto industry would be ideal but this is NOT REQUIRED
- Prior call center experience or retail customer service handling volume customers in time sensitive environment is ideal.
- Other call center experience is good as well.
- Organization skills are key. There are a lot of moving parts with auto claims and insurance companies so staying organized and keeping up with timelines is crucial.
Pay and Benefits
The pay range for this position is $20.00 - $25.00
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position will be accepting applications until Jan 16, 2025.
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $20
