Job Description
Job Description
Care Management Support Coordinator II
Schedule Details :
- Training : 3-4 weeks M-F 8am-5pm
- Shift : Onsite, Lathrup Village, MI
Role Highlights :
Industry : FinanceEmployment Type : Permanent, we are looking for someone who wants to start a career within banking.Location : Lathrup Village, MI – Candidates must live within 30 minutes of locationRole Benefits :
Benefits available on the first day and frequent company events for employees.Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan – 100% match up to 5% deferralLoan discounts for certain secured and unsecured loans and mortgages.Employee Assistance ProgramTime Off / Leave (PTO, Vacation or Sick Leave)Opportunities for pay increases, incentives, and non-profit-sharing based on performance.A Day in the Role :
Answer an average of 80-100 calls per day by addressing members inquiries, solving problems, and providing new product informationAnswer members telephone calls promptly and in an appropriate manner.Answer inquiries on banking products including checking, savings, loans and lines of creditDocument all customer inquiries and comments thoroughly and quickly.Maintain good business relations with members, courteously and promptly resolving member problems or questions, and effectively assisting with member account problem.Determine members financial service’s needs and recommend services and products that address these needs.Collect member loan payments.Handle various accounting transactions.Serve as a face (well, voice!) for our brand. Happy, confident, positive – that’s who we are.Provide solutions. We want the critical thinkers, the expert interviewers, the stellar listeners. You’ll need to be able to pinpoint a member’s issue and talk them through the solution – whether it’s a problem with online banking, account information, or just a general inquiry.You may even take some loan applications!Follow through. If you can deliver on promises and make sure all details are covered, you’ll LOVE it here!Role Requirements :
Minimum 1 year Call Center Experience (2 years preferred) (Must have RECENT customer service experience within the last 2 years)Must have consistent job tenure- more than a year in each role (not interested in candidates who have different jobs each year)No major gaps in resume- If there is a gap, candidate must be able to explain.Pay and Benefits
The pay range for this position is $33280.00 - $39520.00 / yr.
Company benefits will be share, upon request. We do have a benefit overview that we can send over when the appropriate time is met. Please follow up with me directly on any questions. Thank you!
Workplace Type
This is a fully onsite position in Oak Park,MI.
Application Deadline
This position is anticipated to close on Feb 28, 2025.
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $33,280 - $39,520
