What are the responsibilities and job description for the Call Center Representative position at TEKsystems?
Contract role starting on May2nd and will be ending in July.
*Pay: *
* You'll make $22.68
*Pay: Spanish speakers *
* You'll make: 23.68
*Shift: *Have to be open to working both shifts* *
5:00 AM to 1:30 PM
10:30 AM to 7:00 PM
*Job Description: *
We are seeking dedicated and professional Customer Service Call Center Representatives. The ideal candidates will have excellent communication skills, attention to detail, and the ability to handle sensitive information with discretion and professionalism.
*Key Responsibilities:*
* Handle inbound and outbound calls to provide information, resolve issues, and ensure excellent customer service.
* Accurately document all interactions and maintain comprehensive records in compliance with established protocols.
* Escalate complex cases or sensitive matters to appropriate departments, ensuring timely resolution.
* Adhere to strict confidentiality and data security guidelines at all times.
* Maintain up-to-date knowledge of project-related policies, procedures, and systems.
* Collaborate with team members to address challenges and improve call center processes.
*Required Qualifications:*
* High school diploma or equivalent; additional education is a plus.
* Proven experience in customer service, call centers, or a related field.
* Exceptional verbal and written communication skills.
* Ability to handle high-pressure situations with professionalism and composure.
* Strong attention to detail and ability to multi-task effectively.
* Proficient in using call center software and basic office applications.
*Experience Level*
Entry Level
*Pay and Benefits*
The pay range for this position is $17.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Grand Rapids,MI.
*Application Deadline*
This position is anticipated to close on Apr 30, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
*Pay: *
* You'll make $22.68
*Pay: Spanish speakers *
* You'll make: 23.68
*Shift: *Have to be open to working both shifts* *
5:00 AM to 1:30 PM
10:30 AM to 7:00 PM
*Job Description: *
We are seeking dedicated and professional Customer Service Call Center Representatives. The ideal candidates will have excellent communication skills, attention to detail, and the ability to handle sensitive information with discretion and professionalism.
*Key Responsibilities:*
* Handle inbound and outbound calls to provide information, resolve issues, and ensure excellent customer service.
* Accurately document all interactions and maintain comprehensive records in compliance with established protocols.
* Escalate complex cases or sensitive matters to appropriate departments, ensuring timely resolution.
* Adhere to strict confidentiality and data security guidelines at all times.
* Maintain up-to-date knowledge of project-related policies, procedures, and systems.
* Collaborate with team members to address challenges and improve call center processes.
*Required Qualifications:*
* High school diploma or equivalent; additional education is a plus.
* Proven experience in customer service, call centers, or a related field.
* Exceptional verbal and written communication skills.
* Ability to handle high-pressure situations with professionalism and composure.
* Strong attention to detail and ability to multi-task effectively.
* Proficient in using call center software and basic office applications.
*Experience Level*
Entry Level
*Pay and Benefits*
The pay range for this position is $17.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Grand Rapids,MI.
*Application Deadline*
This position is anticipated to close on Apr 30, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $17 - $18
