What are the responsibilities and job description for the Customer Care - Remote Out Of Michigan position at TEKsystems?
*HIRING FOR REMOTE CUSTOMER SERVICE REPRESENTATIVES- MUST LIVE IN MICHIGAN*
*Description*
EV CONCIERGE
ROLE/TEAM OVERVIEW:
Associates utilize exceptional customer service, marketing, and sales techniques to support EV owners and prospective EV owners.
This role will be supporting existing and prospective EV owners to deliver an exceptional customer experience while building lasting relationship between the customer, the OEM (original equipment manufacturer) and their brands. A typical day would include answering product questions, discussing charging options, providing assistance with product orders or reservations, setting up dealership appointments or responding to a frustrated customer while taking ownership of each situation and offering a personalized, value-driven solution.
KEY RESPONSIBILITIES / ACCOUNTABILITIES:
* Serve as the product experts for the current EV product line up, additional EVs in the future and all associated products/services.
* Assist customers via chat, phone, and email with product, reservation, ordering, dealership, service, home-charging and and recall-related questions
* Take ownership of customer interaction and ensure that all customer questions are answered
This position will be 80% phone work and 20% chat and email follow up and post case documentation.
*Skills*
typing, customer service oriented, customer service, social media, marketing sales, writing skills, communication and writing skills
*Top Skills Details*
typing
*Additional Skills & Qualifications*
Bachelor's Degree IS NOT REQUIRED for this round. Still Associates is preferred. MUST have call center experience this time.
Strategic agility/acumen
Continuously aim to improve customer satisfaction, productivity and efficiency by making recommendations that benefit the customer making their EV buying and owning experience better
Ability to filter/process who is on the line (product loyalist, conquest person, etc.) and think differently about who they are/their perspective and issues
Ability to quickly learn our EV products and use that knowledge to answer customer questions on features and specifications of the vehicle
Basic understanding of electric vehicles and home charging options
Work within internal systems and personnel and how to use provided tools to do the job
Ability to transfer learnings from one call to the next - ability to synthesize inputs from customers, distill issues - recommend solutions - ask for help/input - etc.
REQUIRED:
1-2 years of experience in Customer Service related profession
Computer navigation and typing proficiency
Strong reading comprehension, oral and written communication and skills
A positive self-starter that possess a strong work ethic, an ability to meet/exceed deadlines, organizational skills, excellent interpersonal skills and a strong attention to detail
*Experience Level*
Entry Level
*Pay and Benefits*
The pay range for this position is $18.00 - $19.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Mar 17, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
*Description*
EV CONCIERGE
ROLE/TEAM OVERVIEW:
Associates utilize exceptional customer service, marketing, and sales techniques to support EV owners and prospective EV owners.
This role will be supporting existing and prospective EV owners to deliver an exceptional customer experience while building lasting relationship between the customer, the OEM (original equipment manufacturer) and their brands. A typical day would include answering product questions, discussing charging options, providing assistance with product orders or reservations, setting up dealership appointments or responding to a frustrated customer while taking ownership of each situation and offering a personalized, value-driven solution.
KEY RESPONSIBILITIES / ACCOUNTABILITIES:
* Serve as the product experts for the current EV product line up, additional EVs in the future and all associated products/services.
* Assist customers via chat, phone, and email with product, reservation, ordering, dealership, service, home-charging and and recall-related questions
* Take ownership of customer interaction and ensure that all customer questions are answered
This position will be 80% phone work and 20% chat and email follow up and post case documentation.
*Skills*
typing, customer service oriented, customer service, social media, marketing sales, writing skills, communication and writing skills
*Top Skills Details*
typing
*Additional Skills & Qualifications*
Bachelor's Degree IS NOT REQUIRED for this round. Still Associates is preferred. MUST have call center experience this time.
Strategic agility/acumen
Continuously aim to improve customer satisfaction, productivity and efficiency by making recommendations that benefit the customer making their EV buying and owning experience better
Ability to filter/process who is on the line (product loyalist, conquest person, etc.) and think differently about who they are/their perspective and issues
Ability to quickly learn our EV products and use that knowledge to answer customer questions on features and specifications of the vehicle
Basic understanding of electric vehicles and home charging options
Work within internal systems and personnel and how to use provided tools to do the job
Ability to transfer learnings from one call to the next - ability to synthesize inputs from customers, distill issues - recommend solutions - ask for help/input - etc.
REQUIRED:
1-2 years of experience in Customer Service related profession
Computer navigation and typing proficiency
Strong reading comprehension, oral and written communication and skills
A positive self-starter that possess a strong work ethic, an ability to meet/exceed deadlines, organizational skills, excellent interpersonal skills and a strong attention to detail
*Experience Level*
Entry Level
*Pay and Benefits*
The pay range for this position is $18.00 - $19.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Mar 17, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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