What are the responsibilities and job description for the Customer Care Representative position at TEKsystems?
Job Description
Job Description
Onsite role in Bloomington, but will be moving to Shakopee location.
Description
Field inbound calls and emails from customers
Proactively reach out to customers to discuss and resolve sales and service issues
Answer inbound customer inquiries regarding order status, delivery updates, product warranty status', product options and specifications
Document customer complaints and provide resolutions and any service action needed
Document all customer interactions in internal systems
Inquire and resolve customer issues regarding shipping mistakes, financial billing issues and order history
Collaborate with internal sales team to assist customers with any escalated inquiries
Additional Skills & Qualifications
High school diploma / GED
1 years of recent professional working experience
Pay and Benefits
The pay range for this position is $22.00 - $24.00 / hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off / Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Eden Prairie,MN.
Application Deadline
This position is anticipated to close on Feb 20, 2025.
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $22 - $24
