What are the responsibilities and job description for the Customer Experience Specialist position at TEKsystems?
*Job Description: *
This role involves managing service scheduling, handling inquiries, and resolving issues to ensure a seamless customer experience. The specialist works closely with internal teams to optimize customer interactions and enhance overall satisfaction, supporting the company's commitment to high-quality service.
*Key Responsibilities:*
* Diagnose customer product issues, process warranty claims, order necessary parts, schedule deliveries and installations, and oversee service requests to ensure timely and accurate execution.
* Provide clear communication regarding delivery timelines, service expectations, and post-service follow-ups.
* Address customer inquiries and concerns, providing timely resolutions or escalating as needed.
* Utilize customer service software, CRM platforms, and scheduling tools to track interactions, maintain records, and streamline workflows.
* Communicate effectively with logistics, operations, and sales teams to ensure accurate order processing and successful service execution.
* Proactively address potential service disruptions to ensure a high level of satisfaction.
*Additional Skills & Qualifications:*
* 2 years of customer service experience
* High School
*Employee Value Proposition (EVP):*
* Career advancement within the company
* A tenured team with many members having 5, 10, 15 years of experience
*Work Environment / Shift *
* Onsite work with a smaller team
* Rotating between A schedule (8am-5pm) and B schedule (11:30am-8pm) every other week
* Weekend rotation; every third weekend with time off during the week
*Pay and Benefits*
The pay range for this position is $17.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Stevens Point,WI.
*Application Deadline*
This position is anticipated to close on Mar 12, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
This role involves managing service scheduling, handling inquiries, and resolving issues to ensure a seamless customer experience. The specialist works closely with internal teams to optimize customer interactions and enhance overall satisfaction, supporting the company's commitment to high-quality service.
*Key Responsibilities:*
* Diagnose customer product issues, process warranty claims, order necessary parts, schedule deliveries and installations, and oversee service requests to ensure timely and accurate execution.
* Provide clear communication regarding delivery timelines, service expectations, and post-service follow-ups.
* Address customer inquiries and concerns, providing timely resolutions or escalating as needed.
* Utilize customer service software, CRM platforms, and scheduling tools to track interactions, maintain records, and streamline workflows.
* Communicate effectively with logistics, operations, and sales teams to ensure accurate order processing and successful service execution.
* Proactively address potential service disruptions to ensure a high level of satisfaction.
*Additional Skills & Qualifications:*
* 2 years of customer service experience
* High School
*Employee Value Proposition (EVP):*
* Career advancement within the company
* A tenured team with many members having 5, 10, 15 years of experience
*Work Environment / Shift *
* Onsite work with a smaller team
* Rotating between A schedule (8am-5pm) and B schedule (11:30am-8pm) every other week
* Weekend rotation; every third weekend with time off during the week
*Pay and Benefits*
The pay range for this position is $17.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Stevens Point,WI.
*Application Deadline*
This position is anticipated to close on Mar 12, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $17 - $18
