What are the responsibilities and job description for the Customer Experience Specialist position at TEKsystems?
*Description*
These roles will be *100% remote *and contract roles expected to last 12-18 months with the potential for contract to hire. Candidates *must* have previous *Compass experience*.
Daily Duties:
* Will operate out of a proprietary system called Compass experience - this system facilitates efficient handling of complex customer inquiries, providing exceptional customer experiences, and meeting business objectives.
* Responsible for being a primary contact responding to inquiries from internal and/or external customers. Apply skills and procedures to provide a high level of value and service while creating effective working relationships with all customers.
* Utilizes online procedural manuals and system applications to effectively interpret and resolve customer inquiries and provide clear and accurate information and education to promote understanding of product and services. Processes customer transactions. May identify opportunities to retain existing business and refer those appropriately.
* Educates customers regarding online resources available to promote self-service for most efficient access to information and increased transaction efficiencies.
* Uses problem-solving skills and product knowledge to identify process improvement opportunities which promote cost effective service delivery. Assists with trouble shooting and resolving issues related to system application and customer experience.
Provides service which meet established compliance and state regulatory requirements. Perform other job-related duties or special projects as required.
Looking for candidates with:
* Excellent verbal and written communication skills
* Proficient with desktop applications such as MS Office and Internet browsers
* Ability to effectively navigate within numerous software and web applications.
* Ability to learn and understand a broad range of products and apply that knowledge by referencing appropriate tools and resources
* Analytical, organized, problem solving, attention to detail, and decision-making skills.
* Strong oral and written communication skills
*Must Have Skills & Qualifications*
Compass experience/Compass training completed - 1 years
Customer service experience - 2 years
Salesforce 2 years
*Pay and Benefits*
The pay range for this position is $23.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on May 8, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
These roles will be *100% remote *and contract roles expected to last 12-18 months with the potential for contract to hire. Candidates *must* have previous *Compass experience*.
Daily Duties:
* Will operate out of a proprietary system called Compass experience - this system facilitates efficient handling of complex customer inquiries, providing exceptional customer experiences, and meeting business objectives.
* Responsible for being a primary contact responding to inquiries from internal and/or external customers. Apply skills and procedures to provide a high level of value and service while creating effective working relationships with all customers.
* Utilizes online procedural manuals and system applications to effectively interpret and resolve customer inquiries and provide clear and accurate information and education to promote understanding of product and services. Processes customer transactions. May identify opportunities to retain existing business and refer those appropriately.
* Educates customers regarding online resources available to promote self-service for most efficient access to information and increased transaction efficiencies.
* Uses problem-solving skills and product knowledge to identify process improvement opportunities which promote cost effective service delivery. Assists with trouble shooting and resolving issues related to system application and customer experience.
Provides service which meet established compliance and state regulatory requirements. Perform other job-related duties or special projects as required.
Looking for candidates with:
* Excellent verbal and written communication skills
* Proficient with desktop applications such as MS Office and Internet browsers
* Ability to effectively navigate within numerous software and web applications.
* Ability to learn and understand a broad range of products and apply that knowledge by referencing appropriate tools and resources
* Analytical, organized, problem solving, attention to detail, and decision-making skills.
* Strong oral and written communication skills
*Must Have Skills & Qualifications*
Compass experience/Compass training completed - 1 years
Customer service experience - 2 years
Salesforce 2 years
*Pay and Benefits*
The pay range for this position is $23.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on May 8, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $23
