What are the responsibilities and job description for the Customer Retention Specialist position at TEKsystems?
We are currently hiring a Customer Retention Specialist for one of the top Software companies in Colorado!
*Description*
* Customer Engagement: Make outbound messages or calls to understand and address reasons for potential discontinuation of services.
* Issue Resolution: Take ownership of customer issues, ensuring minimal escalation and high satisfaction.
* Independent Decision-Making: Resolve customer needs independently and effectively.
* Customer Service Excellence: Communicate with customers, internal teams, and senior management to deliver exceptional service.
* Negotiation: Directly negotiate with customers to overcome adoption barriers and develop plans to resolve pain points.
* Documentation: Maintain detailed records of customer interactions and activities in Salesforce.
* Data Analysis: Analyze data to identify trends and opportunities for improving retention and reducing churn.
* Collaboration: Work closely with the Sales and Support Teams to handle escalations and enhance the customer experience.
* Content Development: Identify, create, and deliver content to support customer adoption and engagement needs.
*Qualifications*
* 4-5 years in Customer Service and Customer Retention positions
* Experience in Salesforce
* Ability to problem solve and strong analytical skills
* Excellent time management skills
#prioritywest25
*Pay and Benefits*
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a hybrid position in Broomfield,CO.
*Application Deadline*
This position is anticipated to close on Feb 28, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
*Description*
* Customer Engagement: Make outbound messages or calls to understand and address reasons for potential discontinuation of services.
* Issue Resolution: Take ownership of customer issues, ensuring minimal escalation and high satisfaction.
* Independent Decision-Making: Resolve customer needs independently and effectively.
* Customer Service Excellence: Communicate with customers, internal teams, and senior management to deliver exceptional service.
* Negotiation: Directly negotiate with customers to overcome adoption barriers and develop plans to resolve pain points.
* Documentation: Maintain detailed records of customer interactions and activities in Salesforce.
* Data Analysis: Analyze data to identify trends and opportunities for improving retention and reducing churn.
* Collaboration: Work closely with the Sales and Support Teams to handle escalations and enhance the customer experience.
* Content Development: Identify, create, and deliver content to support customer adoption and engagement needs.
*Qualifications*
* 4-5 years in Customer Service and Customer Retention positions
* Experience in Salesforce
* Ability to problem solve and strong analytical skills
* Excellent time management skills
#prioritywest25
*Pay and Benefits*
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a hybrid position in Broomfield,CO.
*Application Deadline*
This position is anticipated to close on Feb 28, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $20 - $25
