What are the responsibilities and job description for the Customer Service Representative (HYBRID) position at TEKsystems?
*Mortgage Customer Service Representative*
*Hybrid Schedule* (2-3 Days in Office)
*South Ridgewood Ave, Daytona Beach, FL 32114*
*Pay:* $17/hr (additional pay rate available to candidate bilingual in English and Spanish)
*Application Deadline:* 3/5/2025
*Anticipated Start Date:* 3/24/2025
*Training and Schedule Info:*
First 30 days fully on-site for training. Training Schedule is 9:30am to 6pm
10:30am to 7pm hybrid after training. Hybrid schedule is based off of meeting adherence, quality and attendance expectations.
Current hybrid schedule is 3 days remote and 2 on-site
***NO TIME OFF IN FIRST 4 WEEKS!***
*Responsibilities:*
* Will be handling about 35-45 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts, average is about 11-14 minutes per call.
* This person will be responsible for handling inbound calls pertaining to insurance servicing questions.
* Will receive questions from borrowers, insurance agents and financial institutions.
* The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions.
* Majority of calls will be in regards to payment and/or coverage questions.
* The CSR must be able to multi-task between various systems to research and document the phone calls.
* The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis.
* Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.
Skills:
Customer, Service, data, entry, call, center, contact, center, customer service, call center, data entry, inbound call, mortgage, insurance, mortgage insurance, mortgage industry
*MUST HAVE:*
* At least 1 year of RECENT customer service experience
* Efficient in using a windows PC computer and navigating their software system (super easy to learn)
* typing: at least 35 WPM
* Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances)
* **internet connection** - will be required to train remote and work remote.
* Reliable transportation
***NO TIME OFF IN FIRST 4 WEEKS!***
#eastpriority25
*Pay and Benefits*
The pay range for this position is $17.00 - $18.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a hybrid position in Daytona Beach,FL.
*Application Deadline*
This position is anticipated to close on Mar 4, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
*Hybrid Schedule* (2-3 Days in Office)
*South Ridgewood Ave, Daytona Beach, FL 32114*
*Pay:* $17/hr (additional pay rate available to candidate bilingual in English and Spanish)
*Application Deadline:* 3/5/2025
*Anticipated Start Date:* 3/24/2025
*Training and Schedule Info:*
First 30 days fully on-site for training. Training Schedule is 9:30am to 6pm
10:30am to 7pm hybrid after training. Hybrid schedule is based off of meeting adherence, quality and attendance expectations.
Current hybrid schedule is 3 days remote and 2 on-site
***NO TIME OFF IN FIRST 4 WEEKS!***
*Responsibilities:*
* Will be handling about 35-45 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts, average is about 11-14 minutes per call.
* This person will be responsible for handling inbound calls pertaining to insurance servicing questions.
* Will receive questions from borrowers, insurance agents and financial institutions.
* The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions.
* Majority of calls will be in regards to payment and/or coverage questions.
* The CSR must be able to multi-task between various systems to research and document the phone calls.
* The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis.
* Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.
Skills:
Customer, Service, data, entry, call, center, contact, center, customer service, call center, data entry, inbound call, mortgage, insurance, mortgage insurance, mortgage industry
*MUST HAVE:*
* At least 1 year of RECENT customer service experience
* Efficient in using a windows PC computer and navigating their software system (super easy to learn)
* typing: at least 35 WPM
* Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances)
* **internet connection** - will be required to train remote and work remote.
* Reliable transportation
***NO TIME OFF IN FIRST 4 WEEKS!***
#eastpriority25
*Pay and Benefits*
The pay range for this position is $17.00 - $18.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a hybrid position in Daytona Beach,FL.
*Application Deadline*
This position is anticipated to close on Mar 4, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $17 - $19
