What are the responsibilities and job description for the Customer Service Representative- Part Time- Evenings/weekend position at TEKsystems?
*We are hiring for part-time customer service representatives. This is an eight-week contract and you must be able to work:*
*Mon-Thurs 6 PM - 11 PM EST (two 15-minute breaks and 30-minute lunch) and Saturday 12 PM - 6 PM EST (30-minute lunch).*
* *** **Must have your own PC computer to workon (cannot have MAC, Chrome, Lenex, etc.).*
* * **Must have a USB headset (no wireless) and a dual monitor set up to be successful in the role.*
*Description*
* Handle outbound calls within an acceptable time period in a courteous and professional manner.
* Good computer skills.
* Strong ability to grasp material and concepts quickly and effectively.
* Effectively and professionally resolve shareholder concerns.
* Update database in an accurate and timely manner after each call.
* Keep up to date on Campaign specifics.
* Meet all targets for Productivity, Quality, Attendance, and Code of Conduct.
* May also be assigned to handle inbound calls - respond to inbound calls within an acceptable time period in a courteous and professional manner.
* May be assigned to handle 'Toplist' inbound & outbound calling (contacting shareholders with large investments).
* Escalate complaints and issues to Supervisor when necessary.
* Keep the management team informed of customer feedback.
* May be assigned to assist with quality(monitor and pull calls, etc.) as a 'peer monitor'.
* May be assigned to handle routine administrative tasks for operations, training or quality.
* May be assigned to respond via email or telephone, to inquiries received via email or internet.
* May be assigned to handle "compliance' or 'escalated' inquiries.
Qualifications:
* 6 months experience of Customer Service, Data Entry, etc.
* Ability to read, write, and speak English.
* Ability to follow a script word for word for 6-8 hours/day.
* Internet speed requirements include 50 download and 10 upload.
* Ability to take or place a high volumeof calls per day. The goal is to handle 30 calls/hour using an auto dialer or call flow. This can include a lot of times leaving a voicemail. On average, the team leaves 11,000 voicemails per day.
*Pay and Benefits*
The pay range for this position is $20.00 - $20.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position will be accepting applications until Jan 31, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
*Mon-Thurs 6 PM - 11 PM EST (two 15-minute breaks and 30-minute lunch) and Saturday 12 PM - 6 PM EST (30-minute lunch).*
* *** **Must have your own PC computer to workon (cannot have MAC, Chrome, Lenex, etc.).*
* * **Must have a USB headset (no wireless) and a dual monitor set up to be successful in the role.*
*Description*
* Handle outbound calls within an acceptable time period in a courteous and professional manner.
* Good computer skills.
* Strong ability to grasp material and concepts quickly and effectively.
* Effectively and professionally resolve shareholder concerns.
* Update database in an accurate and timely manner after each call.
* Keep up to date on Campaign specifics.
* Meet all targets for Productivity, Quality, Attendance, and Code of Conduct.
* May also be assigned to handle inbound calls - respond to inbound calls within an acceptable time period in a courteous and professional manner.
* May be assigned to handle 'Toplist' inbound & outbound calling (contacting shareholders with large investments).
* Escalate complaints and issues to Supervisor when necessary.
* Keep the management team informed of customer feedback.
* May be assigned to assist with quality(monitor and pull calls, etc.) as a 'peer monitor'.
* May be assigned to handle routine administrative tasks for operations, training or quality.
* May be assigned to respond via email or telephone, to inquiries received via email or internet.
* May be assigned to handle "compliance' or 'escalated' inquiries.
Qualifications:
* 6 months experience of Customer Service, Data Entry, etc.
* Ability to read, write, and speak English.
* Ability to follow a script word for word for 6-8 hours/day.
* Internet speed requirements include 50 download and 10 upload.
* Ability to take or place a high volumeof calls per day. The goal is to handle 30 calls/hour using an auto dialer or call flow. This can include a lot of times leaving a voicemail. On average, the team leaves 11,000 voicemails per day.
*Pay and Benefits*
The pay range for this position is $20.00 - $20.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position will be accepting applications until Jan 31, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $20
