What are the responsibilities and job description for the Customer Service Representative position at TEKsystems?
*Description*
The Customer Service Representative role's major area of responsibility is answering inbound calls. Inbound calls primarily consist of borrowers inquiring about the servicing of their consumer loan account. The Customer Service Representative will have a high attention to detail to follow various sets of rules and regulations regarding consumer loans.
- Perform responsibilities following standard operating procedures to meet or exceed documented service level goals.
- Have a high degree of awareness and understanding of information security.
- Answer inbound calls and reach first touch resolution on borrower questions or issues.
- Record customer interactions, open/close activities in system of record.
- Follow and understand all compliance and operational guidelines to ensure major areas of responsibilities are completed to compliance guidelines and standards.
*Skills*
customer service, Microsoft office, collections accounts receivable, collections customer service, Collections, call center, accounts receivable, FDCPA, skip tracing
*Additional Skills & Qualifications*
They MUST have some sort of customer service experience.
Customer Service - Required
Articulates self well - able to relay information in a concise and direct fashion
IMPORTANT - We want someone that can deescalate a conversation because this is a customer service role with a lot of people calling with questions.
*Pay and Benefits*
The pay range for this position is $16.00 - $16.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Newark,DE.
*Application Deadline*
This position is anticipated to close on Mar 28, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The Customer Service Representative role's major area of responsibility is answering inbound calls. Inbound calls primarily consist of borrowers inquiring about the servicing of their consumer loan account. The Customer Service Representative will have a high attention to detail to follow various sets of rules and regulations regarding consumer loans.
- Perform responsibilities following standard operating procedures to meet or exceed documented service level goals.
- Have a high degree of awareness and understanding of information security.
- Answer inbound calls and reach first touch resolution on borrower questions or issues.
- Record customer interactions, open/close activities in system of record.
- Follow and understand all compliance and operational guidelines to ensure major areas of responsibilities are completed to compliance guidelines and standards.
*Skills*
customer service, Microsoft office, collections accounts receivable, collections customer service, Collections, call center, accounts receivable, FDCPA, skip tracing
*Additional Skills & Qualifications*
They MUST have some sort of customer service experience.
Customer Service - Required
Articulates self well - able to relay information in a concise and direct fashion
IMPORTANT - We want someone that can deescalate a conversation because this is a customer service role with a lot of people calling with questions.
*Pay and Benefits*
The pay range for this position is $16.00 - $16.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Newark,DE.
*Application Deadline*
This position is anticipated to close on Mar 28, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $16
